Technical Writer

Job Description: Technical Writer

Introduction:

As a Technical Writer specializing in IT Support Services your primary responsibility is to craft precise and accurate technical documents for our IT Support Service. You will collaborate closely with our IT experts to understand intricate technical concepts and translate them into easily understandable documents.

IMPORTANT: Unfortunately nonEU candidates cannot be considered for this role.

The new Technical Writer should be based in Belgium and work at the office 2 days per week.

Description of tasks

• Draft and revise various technical documents including ServiceNow templates User Guides SOPs SDPs knowledge base articles and troubleshooting guides.
• Simplify complex technical information to ensure it is accessible and usable for both End Users and IT Agents.
• Format and structure documentation to improve readability and userfriendliness incorporating diagrams screenshots and other visual aids as necessary.
• Conduct meticulous checks on documents to ensure compliance with content standards terminology and naming conventions as well as accuracy and currency.
• Provide guidance and assistance to IT support staff regarding documentation best practices and standards.

Knowledge and skills

• Bachelors degree in Technical Writing English Information Technology or related field (Masters degree preferred).
• Minimum of 5 years of experience as a Technical Writer in IT Support Services.
• Minimum of 3 years of experience with IT documentation tools such as ServiceNow Confluence and SharePoint.
• Strong knowledge of IT terminology and concepts facilitating quick comprehension of complex technical information.
• Proficiency in spoken and written English is required with a mandatory C1 certification.

Why Join Us:

• Contribute significantly to the enhancement of our IT Support Services through the creation of clear and comprehensive documents.
• Work within a supportive and welcoming European environment committed to fostering diversity and inclusivity in the workplace.

Remote Work :

No