Customer Support - German Speaker

Do you have a passion for exceptional customer service and fluency in German Are you eager to join a dynamic multinational tech company at the forefront of innovation Then this remote Customer Support role in Athens could be your perfect fit!

About Us

We are a leading multinational technology company shaping the future with cuttingedge advancements in ecommerce cloud computing digital streaming and artificial intelligence. We offer a diverse and exciting environment where you can grow your skills and contribute to something truly groundbreaking.

The Role

In this remote Customer Support role based in Athens youll be the friendly voice (and email!) for our Germanspeaking customers. Youll play a vital role in ensuring their experience is smooth and positive providing topnotch support through inbound calls in both German and English.

What Youll Do

• Become a Customer Hero: Deliver exceptional service by answering questions resolving issues and exceeding customer expectations.
• Expand Your Horizons: Connect with potential clients by phone and email fostering new business opportunities for our company.
• Sharpen Your Sales Skills: Develop and manage your sales pipeline implementing tailored strategies to optimize your client portfolio.
• Be a Trusted Advisor: Consult with smalltomedium businesses providing expert guidance and solutions to meet their specific needs.
• Embrace Technology: Utilize our innovative customer support tools to efficiently manage inquiries and provide a seamless customer experience.

Were Looking For You If Youre A...

• German Language Master: Fluency in German (C1C2 level) is essential. Proficiency in English (B2 level) is a must.
• Communication Virtuoso: Impress with formal speech and exceptional writing skills.
• Customer Service Champion: Previous experience in a Contact Centre or Customer Service role is a plus.
• Empathy Expert: Build rapport with customers actively listen and effectively address their concerns.
• ProblemSolving Pro: Demonstrate strong problemsolving skills and a meticulous eye for detail.
• TechSavvy Superstar: Be comfortable using communication tools and customer support software.

What We Offer

• Competitive Salary & Benefits:
  • Monthly base salary: 1250 EUR gross per 14 months (17500 EUR per annum)
  • Performance Bonus: 10% monthly
  • Meal Allowance (net): 3 EUR per day (Year 1) and 6 EUR per day (Year 2)
  • Free Health Insurance (fully covered after 6 months)
  • Free Gym Membership Wellbeing Activities & Rooftop Cinema with Acropolis Views
• Predictable Work Schedule: MondaySunday 8:0023:00 (rotational shifts) with 2 guaranteed days off per week (Sunday and 1 rotating day)
• Remote Work: Enjoy the freedom and convenience of working from the comfort of your home in Greece.
• Growth Opportunities: Join a thriving tech company and build a rewarding career in a dynamic industry.

Ready to Launch Your Tech Career Apply Today!

This exciting opportunity is perfect for talented and motivated individuals who thrive in a fastpaced environment. If youre ready to leverage your German language skills and make a real impact we encourage you to apply!

Remote Work :

No