Position: ServiceNow Architect
Location: Alpharetta GA 30005
Job Description:
The ServiceNow Architect plays a critical role in the design implementation and optimization of ServiceNow solutions within the organization. This position requires a deep understanding of the ServiceNow platform IT service management processes and business requirements to architect solutions that drive efficiency automation and innovation.
Responsibilities:
Solution Architecture:
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Design endtoend solutions on the ServiceNow platform to meet business requirements and objectives.
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Develop technical specifications architecture diagrams and solution designs for ServiceNow implementations.
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Define and enforce architectural standards best practices and governance policies within the ServiceNow environment.
Platform Customization and Configuration:
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Configure and customize the ServiceNow platform to meet specific business needs and workflows.
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Develop ServiceNow components such as workflows forms UI policies business rules and integrations.
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Implement and maintain ServiceNow modules including IT Service Management (ITSM) IT Operations Management (ITOM) and IT Business Management (ITBM).
Integration and Automation:
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Integrate ServiceNow with other enterprise systems and applications using APIs web services and middleware.
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Design and implement automated workflows and processes to streamline service delivery and improve operational efficiency.
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Leverage ServiceNow Orchestration and Automation capabilities to automate repetitive tasks and activities.
Technical Leadership:
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Provide technical leadership and guidance to project teams and stakeholders throughout the ServiceNow implementation lifecycle.
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Collaborate with business stakeholders to understand requirements and translate them into technical solutions.
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Mentor junior team members and share best practices for ServiceNow development and architecture.
Performance Optimization and Scalability:
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Identify opportunities to optimize performance scalability and reliability of ServiceNow solutions.
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Conduct performance tuning load testing and capacity planning to ensure optimal performance under varying workloads.
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Implement best practices for ServiceNow instance management including instance cloning patching and upgrades.
Documentation and Knowledge Sharing:
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Document technical designs configurations and implementation details for ServiceNow solutions.
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Create and maintain technical documentation including architecture diagrams deployment guides and standard operating procedures.
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Facilitate knowledge sharing sessions and training workshops to empower endusers and technical staff with ServiceNow expertise.
Qualifications:
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Bachelors or Masters degree in Computer Science Information Technology or related field.
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ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Implementation Specialist (CIS) certifications preferred.
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Proven experience in architecting and implementing ServiceNow solutions in enterprise environments.
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Indepth knowledge of ServiceNow platform capabilities including ITSM ITOM ITBM Service Portal and ServiceNow IntegrationHub.
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Strong understanding of IT service management processes ITIL framework and industry best practices.
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Proficiency in JavaScript XML HTML CSS and other web technologies used in ServiceNow development.
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Excellent communication and interpersonal skills with the ability to effectively collaborate with stakeholders at all levels of the organization.
Preferred Qualifications:
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ServiceNow Certified Application Developer (CAD) certification.
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Experience with ServiceNow Performance Analytics and Reporting capabilities.
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Knowledge of ServiceNow Service Graph and CMDB data modeling.
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Familiarity with Agile development methodologies and DevOps practices.
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Experience with ServiceNow platform upgrades patching and migration strategies.