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You will be updated with latest job alerts via emailJob Title: Content Coordinator / Metadata Coordinator / Metadata
Location: Newark NJ 07102
Duration: 9 months Contract
Rate: $30 Hourly
Hybrid ( 2 days a week Onsite)
About This Role
Client is seeking a Content Coordinator Catalog Operations to support our Newarkbased US Catalog Operations team. In this role you will be responsible for ensuring the timely ingestion and maintenance of product information (metadata) and digital assets (audio images table of contents) for Client titles ensuring the completeness accuracy and timely release of all products in the catalog.
As Content Coordinator Catalog Operations you will:
Delivery monitoring and asset ingestion: Monitor the third party asset delivery queue on a daily basis vetting all asset deliveries prior to ingesting and queuing into Catalog Operations workflows. Communicate status of ingested and queued titles to Catalog Operations partners on a daily basis to ensure the timely release of all delivered content. Process and verify both daily and largescale metadata update and correction requests received from providers customers and internal stakeholders via tickets or other sources and ensure all requests are answered appropriately and in a timely manner.
Workflow confirmations and removal: Handle the title cancellation queue notifying third party providers when titles have been removed from workflow and what corrections are needed to reinstate them into workflow. Assist with oversight of the confirmation request queue notifying providers that titles are on hold and what corrections/confirmations are needed to reinstate them into workflow.
Provider change requests: Assess validity of and initiate product update requests received from providers and customers and ensure that requests are answered appropriately and in a timely fashion.
Ticket queue management: Monitor incoming tickets from internal partners taking action and properly routing as needed to ensure all queues stay within the expected Catalog Operations SLA.
About You
You have the ability to adapt to clients business & communicate effectively with global teams and stakeholders. You are a strong contributor to the local and global content operations team efforts helping to deliver the best possible localized listener experience. Your expertise in working with Content Management Systems coupled with your avid consumption of media make you a highly organized and detailoriented professional who can thrive in a highenergy entrepreneurial environment. You will feel comfortable in this role if you enjoy working with numerous stakeholders in a fastpaced environment take pride in utilizing data to deliver accurate results and want to push boundaries to optimize throughput with low defects. Above all you have a passion for technology and media specifically spoken word audio which drives your commitment to excellence in this role.
Basic Qualifications
Minimum of one year experience in editorial/publishing preferably webbased publishing environment ideally with proven experience in CMS databases and metadata
Fluency in Outlook Excel and MS Word
A confident and upbeat communicator via written and verbal business communication skills
BA/BS or equivalent degree preferably in Humanities
Experience in stakeholder management and interactions with external partners
Previous experience with ticketing systems and process documentation (e.g. in a wiki)
Preferred Qualifications
Demonstrated multitasking and problemsolving skills in a fastpaced timesensitive environment.
A selfstarter with impeccable organizational and analytical skills
An avid consumer of online media including books (audio and print) blogs podcasts and other digital content
Familiarity with standard XML metadata exchange formats (e.g. ONIX)
Experience with systems such as JIRA Airtable CMS
Full Time