Call Center Agent - Non-Profit Pledge Drives
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Job Description
Call Center Agent NonProfit Pledge Drives
What to Expect As An Agent:
Take incoming pledge drive calls for various nonprofit organizations.
No donation solicitation; focus on processing payments via incoming calls.
Provide consistent highquality support to all callers.
Document all calls with detailed resolutions and followup actions.
Availability required for a 24/7 schedule.
Requirements
Capabilities of Top Performing Agents for this Program:
Minimum 6 months formal telephone experience preferably in a call center.
Typing speed of 40 WPM or higher.
Selfdirected and selfmotivated.
Excellent written and verbal communication skills.
Strong listening skills.
Ability to complete certification within 10 days or less.
Equipment Requirements:
PC Requirements: Dualcore 2.8 GHz or better (Intel "i" class or AMD Phenom X2
class or better).
64 GB total Hard Drive or higher.
4 GB of RAM or better.
USB VoIP Headset.
Windows 10 or 11.
Hardwired connection (no wireless) with minimum 10 Mbps download and 3
Mbps upload.
Note: No Chromebooks or Mac systems are compatible with this position at this time.
Computer/Office Requirements Laptop or Desktop Computer Computer Monitor (15" or higher). Computer Hard Drive with only the following Operating Systems: Windows 10 or Windows 11. Computer Hard Drive with 1 or more GHz dual-core processor and a memory of 8 GB RAM or more. Computer Keyboard and Mouse Hard-Wired Land Line Telephone (plain old telephone line) w/long distance and international long distance service (preferably through your cable provider) (required for a few clients) Hardwired Broadband Internet Service via DSL, Cable or Fiber Optic with an internet connection: minimum download speed of 10 Mbps or higher and a minimum upload speed of 3 Mbps or higher. Internet Software: Chrome Noise canceling headset with microphone (Brands: Logitech, Plantronics or Microsoft) **Some items are not needed at the time of application**
Employment Type
Full Time
