Job Title Billing Clerk
Job Location PHOENIX Arizona United States of America 85027
Schedule/Shift: Monday through Friday. Official hours will be confirmed before extending an offer. (Workers may work from 6:00 am to 3:30 pm or from 7:30 am to 4:00 pm.) This position is classified as Hybrid and requires the employee to work in our Phoenix AZ billing offices between 1 and 3 days per week. Additionally the worker will need to be onsite for training for 2 to 4 weeks initially.
Job Summary
This position is an entrylevel job in one of the Consolidated Billing Centers located in Phoenix Arizona. The incumbent will receive limited classroom training and extensive on the job training that will prepare them to take on responsibilities for compiling data and creating customer invoices and ensuring the accuracy of customer receivables.
Essential Duties and Responsibilities
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned as needed.
Works as an integral part of a team that is responsible for creating approximately 1.7M invoices each month representing revenues of $1.1B. Learns WM billing system to a level that enables the creation of invoices with supervision. Reviews and analyzes customer accounts to ensure transactions are accurately billed. Executes customer data integrity checks and investigates questionable items prior to billing to ensure billing accuracy. Compiles analyzes and validates customer revenue with assistance from more experienced team members. Creates and/or revises manual invoices. Researches and resolves customer issues. Creates and processes customer billing adjustments. Processes customer refund request. Works with team members to learn how to research and take actions to resolve customer credit balances. Follows all SOX required controls. Duties specific to Landfill and Transfer Station billing as required. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.
- Education and Experience
Education: High School Diploma or GED (accredited). Experience: One year of relevant work experience in billing accounts receivable other positions in Accounting/Finance field or one year of prior experience working for Waste Management (in addition to education requirement). - Other Knowledge Skills or Abilities Required
- Must possess basic computer skills in a MS Office/Windows environment including a proficiency in date entry tenkey and MS Excel.
- Strong ability to work well with people under pressure and with stringent time restraints.
- Must have quick problem solving ability.
- Good organizational and multitasking skills and the ability to prioritize work and time.
- Requires good communication skills both verbal and written.
Ability to maintain good working relationships with coworkers