Product Manager Credit

About KLAR

Lets start with the basics! Klar is a Mexican fintech startup whose mission is to democratize and revolutionize the way in which financial services have been delivered so far in Mexico especially since half of the population doesnt have a bank account. We offer a rich set of products across our debit and credit offers and the future is bright for Klar! We have an exciting and ambitious roadmap to bring more features to our products so that we can better serve our users. We have served more than 2 million users since our launch in 2019!

We are also proud to have been certified in 2023 as a Great Place to Work in Mexico weve worked hard to make that happen and will continue to make bigger strides in the future! Sound like a place youd like to be

Our people

If you join us at Klar youll be welcomed into a team which is rich in many talents and we are very proud! With our head office in Mexico City and remote tech hubs in Berlin and Argentina we are always learning something new about another culture or language. With so many people from different backgrounds and walks of life (parents LGBTQ neurodivergence) youll definitely find your people here!

Our values

• Ownership We own our successes & our failures as a team.
• Excellence We do everything to the best of our ability & always seek to achieve a new level of excellence in our work.
• Inclusion We believe we are stronger together and actively work to promote a safe diverse inclusive and respectful culture.
• Customer Obsession We understand the value Klar can bring to its customers & its always at the forefront of our decisions.
• Klarity We communicate clearly & with authenticity. Its in our name & its what we do.

The position and your daily adventures

Were currently looking for a Product Manager. to work with our Credit team to own and develop our Credit lifecycle process including but not restricted to Credit core engine and Collections processes.

This is a fulltime position based in our Mexico City office with a hybrid model therefore we will expect to see you in the office 23 times a week.

Tasks

• Develop a deep understanding of the needs of our customers and our internal stakeholders
• Develop a deep understanding of our product and our processes
• Build a roadmap with the local tech team and stakeholders to deliver both new features and improvements for our customer onboarding processes
• Take ownership of OKRs defined within the product team on a quarterly basis.
• Deep dive into new topics and become a domain expert for our customer support and operations tools.
• Gather Structure and Communicate Requirements.
• Help develop and define a vision to empower our internal teams with technology to bring the best service ever to our customers.

Requirements

• You have 4 years of experience working at a startup (a fintech is a plus) or in an equivalent high growth and regulated environment
• You have 3 years of experience in managing products with complex varying stakeholders and sources for requirements (Users Engineering Marketing Legal etc.) experience in fintech products or internal tools is a plus.
• You have experience as a Product Manager with a particular focus on Credit lifecycle repayment user flows and collections operations
• You have a university degree or equivalent practical experience ideally in a technical field.
• You are able to drive design discussions with groups of 35 crossfunctional stakeholders.
• You are familiar with working with data and use data insights to inform your decisions.
• You are able to write concise requirements documents and communications.
• You are able to understand technical concepts and communicate them effectively with nontechnical stakeholders
• You are able to develop empathy for people in other markets and economic situations and are able to abstract needs accordingly and document these in writing.
• You understand how a modern technology stack works microservices APIs and event streams are not new words for you.
• You have experience in working with engineering teams and know how software is built and where the complexity lies. You understand that small things can be big things sometimes.
• You have a bias to action and can solve problems by yourself. You are able to dig in the technical weeds yourself understand technical documents and can retrieve data even without someone providing you a shiny user interface.
• Fluent/Proficient in English. Spanish is a big plus.

Benefits

• Competitive salary based on performance and experience
• Chance of earning Klar stock options
• 15 days of paid vacation per year; plus extended maternity and paternity leaves
• Vacation premium
• 30 days of Christmas bonus
• Medical Insurance
• Computer devices
• Gympass subscription to offer mental and physical health
• A modern centrally located office in Mexico City with free drinks snacks and regular social events
• International work environment with amazing and highly skilled people
• A world class team that helps you evolve your skills in areas youre interested in

Klar is a safe place for everyone!

We trust our highly skilled and diverse team and were committed to creating a welcoming and inclusive environment for new talents to flourish. We value diversity and welcome all applications regardless of gender nationality ethnic and social origin religion/belief physical abilities age sexual orientation and identity.