Field Tech Specialist
Posted on :
18-06-2024
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Job Description
Client: State of North Carolina
Job Title: Field Tech Specialist
Duration: 06 Months
Start Date: ASAP
Location: 316 Fayetteville St Raleigh NC (Onsite)
Position Type: Contract
Interview Type: Either Webcam Interview or In Person
Ceipal ID: SNCHD335VH
Requirement ID: NCAOC Field Tech Specialist Wake County (740335)
Job Title: Field Tech Specialist
Duration: 06 Months
Start Date: ASAP
Location: 316 Fayetteville St Raleigh NC (Onsite)
Position Type: Contract
Interview Type: Either Webcam Interview or In Person
Ceipal ID: SNCHD335VH
Requirement ID: NCAOC Field Tech Specialist Wake County (740335)
North Carolina Administrative Office of the Courts
***Up to 20% of overnight travel to locations across the state is required using contractorowned vehicles. Travel reimbursement eligible.
Description
The AOC requires a Field Tech Specialist to support the Wake County Courthouse based at 316 Fayetteville St Raleigh NC.
The AOC requires a Field Tech Specialist to support the Wake County Courthouse based at 316 Fayetteville St Raleigh NC.
Knowledge of: The design and implementation of Ethernet topology networks; Windows 10/11; Office 2016/365; SCCM/MECM; BitLocker; Cisco AMP; Cisco ISE; Windows Server 2012/16; PowerShell; computer systems to ensure that all components will integrate properly; software packages such as TN3270 SharePoint Designer and Adobe Professional; Cisco servers routers voice gateways and switches; and integration of all components.
Skilled in: Installing personal computers and peripherals (e.g. printers scanners cameras fax machines and audiovideo equipment); using individual components; listening and communicating with customers to identify concerns analysing needs and determining hardware/software solutions; rigorous problem solving; and providing excellent customer service.
Ability to: Analyse needs select strategies and resolve technical problems; manage time to meet schedules; prioritize tasks according to customer needs; communicate highly technical information to nontechnical users; work independently; troubleshoot hardware and software problems involving local area networks and personal computer systems; manage critical incidents identify problems make necessary corrections and/or assist vendors with resolutions.
Responsibilities:
- Provide customer support across counties listed in accordance with Service Level Agreements set forth by the NCAOCs IT department.
- Support personal computer systems by installing configuring and maintaining hardware and software for judicial staff.
- The driving radius from the contractors home to their assigned duty station should be no more than 20 miles maximum ideally 15.
- Expectations of nonspecific responsibilities should include but are not limited to the following:
- Understand computer systems to ensure that all components will integrate properly.
- Remain abreast of rapidly changing hardware and software technology.
- Provide support to local area networks by installing maintaining and troubleshooting LAN hardware and software that includes file servers routers switches and other telecommunications equipment.
- Interface with Judicial Branch staff and local government officials.
- Listen to customers to identify problems then make necessary corrections or assist vendors in corrective actions.
- Facilitate moves and relocations of judicial facilities including courthouses and other office locations.
- Provide training for judicial staff on an asneeded basis.
- Test and recommend hardware and software configurations on an asneeded basis.
- Participate in large technology deployment projects that may include statewide software updates server upgrades and eCourts initiatives.
- Work is generally performed in an office environment. Occasional lifting of heavy objects is required. Applicant should be able to lift 75 pounds. As part of the process of configuring personal computers exposure to hazardous electrical computer components may occur requiring extreme caution to be taken.
Required/Desired/Highly desired Skills:
- Installing personal computers and peripherals (e.g. printers scanners cameras fax machines and audiovideo equipment). (Required 5 Years)
- listening and communicating with customers to identify concerns analysing needs and determining hardware/software solutions. (Required 5 Years)
- Experience with the design and implementation of Ethernet topology networks. (Required 5 Years)
- Experience with Windows 10/11; Office 2016/365 (Required 5 Years)
- Experience with SCCM/MECM; BitLocker; Cisco AMP; Cisco ISE; Windows Server 2012/16; PowerShell. (Required 5 Years)
- computer systems to ensure that all components will integrate properly. (Required 5 Years)
- software packages such as TN3270 SharePoint Designer and Adobe Professional. (Required 5 Years)
- Cisco servers routers voice gateways and switches. (Required 5 Years)
V Group Inc. is an IT Services company which supplies IT staffing project management and delivery services in software network help desk and all IT areas. Our primary focus is the public sector including state and federal contracts. We have multiple awards/ contracts with the following states: AR CA DE FL GA IL KY MD ME MI NC NJ NY OH OR PA SC TX VA and WA. If you are considering applying for a position with V Group or in partnering with us on a position please feel free to contact me for any questions you may have regarding our services and the advantages we can offer you as a consultant.
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Employment Type
Full Time
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