Mainframe CICS Support

Mainframe CICS Support/Admin

USA Remote

Contract

Years of Experience

Total: Above 7 to 9 Years of experience

Relevant: Minimum of 7 yrs in CICS L3 support

Responsibilities:

• Adhering to SLAs
• Mentoring / Training Team Members
• Handling tickets / requests
• Perform root cause analysis
• Troubleshooting technical issues
• Defining processes and ensuring that the processes are adhered to
• Oversees and is responsible for successful completion of Installation configuration and migration
• Ensure maximum uptime according to the SLA
• Understanding of multigeo support environment
• Responsible for building / maintaining a test environment
• Responsible for strategizing a backup plan and test plan for failure scenario
• Improves and maintains customer and employee satisfaction
• Suggests new technologies and design changes
• Monitoring and maintaining SLA requirements by the team members
• Planning Backup/Restoration Strategy for 24x7 operation support
• Suggesting patches/upgrades to maintain security level
• Testing / Auditing/processes as required from time to time
• Identify Skill gaps and plan for training / knowledge updating

Skill set Requirements

Mandatory:

• Proven independent and direct capability at building configuring and upgrading CICS Transaction Server regions in a production environment.
• Proficient with associated product installations applying maintenance customizing products configuring products
• Proven problem determination skills demonstrating independence and experience in troubleshooting researching and resolving complex issues showing strong ability to utilize system diagnostics to arrive at problem solutions
• Demonstrated strong problemsolving skills including dump reading and use of performance monitors like CASysview.
• Understanding of SMP/E concepts and IBM tools for identifying problems and fixes (IBMLink SIS ETR etc.). Proficient with SMP/E (commands terminology problem determination).
• Build from scratch as well as clone CICS regions to be used in single MRO or CICSPlex environments
• Use CICSPlex WebUserInterface to create and administer changes in CICSPlex environments such as transaction route rules and real time analysis
• Create historical reports using Tivoli and SMF data in response to customer inquiries regarding transaction response time storage & CPU usage file i/o counts wait reasons etc.
• Monitor CICS performance using Omegamon and TMON in response to client calls about transaction response time storage & CPU usage file i/o counts wait reasons etc.
• Perform upgrade activities required when moving CICS CPSM or CTG to newer versions or releases
• Read and interpret CICS system dumps
• Install customize maintain 3rd party products such as Compuwares AbedAid/CICS Xpeditor CAFC MacKinney Batch to CICS etc.
• Participate in annual Disaster Recovery exercise activities: attending meetings making CICS resource definition changes monitoring network swing traffic etc