To be a main point of guest contact during the night hours of operation.
Monitor late night arrivals, ensuring all requests are carried out smoothly. Ensure all reservations are honored, or dealt with as quickly and smoothly as possible.
Ensure all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
Complete the night audit in line with the standards and procedures of the hotel.
Distribute all required reports to the departments concerned.
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