French Customer Support Agent

French Customer Support Agent

Location: Braga Portugal
Position Type: Fulltime Onsite
Contract: Permanent

Are you fluent in French and passionate about delivering topnotch customer service Join our vibrant team in Braga and embark on a rewarding career with opportunities for growth and development.

About Us:

We are a dynamic and forwardthinking company providing exceptional customer support services to leading global brands. Our team in Braga is dedicated to excellence and creating positive experiences for our customers. We foster a supportive and inclusive work environment where every team member is valued and empowered to succeed.

Key Responsibilities:

• Customer Interaction: Provide professional and friendly customer support to Frenchspeaking clients through various channels including phone email and chat.
• Issue Resolution: Diagnose and resolve customer issues promptly and efficiently ensuring high levels of customer satisfaction.
• Product Expertise: Gain a deep understanding of our products and services to deliver accurate and helpful information.
• Record Keeping: Accurately document customer interactions and resolutions in our CRM system.
• Process Improvement: Contribute to the ongoing improvement of our support processes by sharing customer feedback and insights.

Requirements:

• Language Proficiency: Native or fluent in French (written and spoken). Proficiency in English is required for internal communication.
• Experience: Previous experience in customer service or a related field is preferred but not essential.
• Technical Skills: Basic computer literacy and familiarity with customer service tools or CRM systems.
• Communication Abilities: Strong verbal and written communication skills with the ability to empathize with customers and convey solutions clearly.
• ProblemSolving: Ability to think on your feet and provide effective solutions in a fastpaced environment.
• Flexibility: Willingness to work in shifts including evenings weekends and holidays if necessary.

What We Offer:

• Competitive Salary: Attractive compensation package with performancebased incentives.
• Career Development: Opportunities for growth and advancement within the company.
• Comprehensive Training: Extensive training programs to equip you with the knowledge and skills to excel in your role.
• Modern Work Environment: Work from our stateoftheart office in Braga surrounded by a supportive and dynamic team.
• WorkLife Balance: Enjoy the vibrant and relaxed lifestyle of Braga with its rich cultural heritage and beautiful surroundings.
• Cultural Experience: Experience living in one of Portugals most charming cities known for its historic sites lively community and picturesque landscapes.

Why Choose Braga

Braga is one of Portugals oldest cities offering a rich tapestry of history culture and modern amenities. With its stunning architecture vibrant festivals and friendly atmosphere Braga provides an exceptional quality of life. Enjoy a blend of tradition and contemporary living with easy access to beautiful countryside and coastal areas.

How to Apply:

Are you ready to join our team in Braga and make a difference in customer support If you are passionate about helping others and excited to work in a thriving city we want to hear from you! Please send your CV

Remote Work :

No