Manager APC Training

KEY RESPONSIBILITIES:

Conduct training modules for Agent Advisors and ADMs

• Conducting induction and onboarding training programs
  
• Training on selling skills
  
• Training on all MLI Insurance products and processes
  
• Training on all MLI Digital tools and Assets
  
• All other training programs as outlined in the Agent and ADM learning journey
  
• Conducting GID s and IID s
  
• Conducting PRP and FOD as and when required
  

Conducting training in blended delivery format

• Delivering training in accordance with the learning journey design and blended delivery format classroom training and/or virtual trainings
  
• Developing facilitation skills and virtual delivery
  

skills to ensure seamless training delivery across all sessions

Administrative

• Managertrainer to drive adoption of the digital learning platform across all roles
  
• Responsible for driving digital assessments amongst Agents and ADMs
  
• Responsible for driving selflearning among Agents and ADMs
  
• Responsible for calendarizing and effectively planning all training sessions with the OH / OHs
  
• Responsible for delivering all training adhering to the training calendar designed
  
• Responsible for driving business performance of all learners
  
• Responsible to drive attendance to all training sessions
  
• Responsible to capture attendance in TMS/ELM within the stipulated time defined
  
• Responsible to coordinate with the OH / OHs in calendarizing all training sessions for an office
  
• Responsible to plan travel for training sessions in various locations as required
  

Look after training logistics

• Schedule training sessions
  
• Ensure wider participation of agents in programs
  
• Ensure setup of SMART Classroom is in place before commencing a session
  

Monitor progress of agents on a continuous basis

• Seek regular feedback from agents Sales Managers Partner and Managing Partner
  
• Ensure that agents follow moral and ethical standards when dealing with clients
  
• Monitor Agent development
  

Update training material

• Review present training material
  
• Scan environment
  
• Incorporate feedback from Agents Customers SMs Ps MPs
  

Ensure that the agents get updated and continuous information on MLI products

Facilitate self development of agents

MEASURE OF SUCCESS:

• Participant feedback
  
• Number of days of training
  
• Customer survey rating
  
• Pass percentage of agents
  
• Digital adoption / adoption of digital learning platform
  
• Pass percentage of Agents in IRDA exams
  
• Attendance of Agents and employees in training sessions
  
• Activating agents monthonmonth against the target
  
• Compliance on IRDA requirements
  
• Monthly Achievement against the target for the agents across multiple performance parameters for agents and AADM
  
• Reduction in training cost
  
• Awareness level of agents on competition
  

Requirements

a. Graduate in any discipline

b. At least 23 years in sales and 34 years in conducting sales training life insurance domain would be a plus

Benefits