Team Leader German

David Kennedy Recruitment is working with a leading multinational technology BPO business which is looking to recruit German speaking Team Leader to join their team in Hungary.

Position: Customer Support Trainer

Location: remote Hungary

Work model: fully remote

Employment type: Fulltime

DUTIES AND RESPONSIBILITIES:

• Monitor and drive teams to ensure all Key Result Areas (KRAs) are achieved
• Collaborate with peers supervisors and the Quality team to meet Key Performance Indicators (KPIs)
• Motivate develop and mentor team members in a dynamically changing environment
• Monitor transactions and provide qualitative and constructive feedback to team members
• Drive process performance to achieve and exceed Service Level Agreement (SLA) deliverables
• Create a conducive and stimulating environment for teams to accomplish their goals
• Manage expectations of team members and proactively sense their needs
• Develop team members by creating learning opportunities
• Attend client concalls and calibration sessions
• Brief team members on process updates and organizational level updates.

REQUIREMENTS:

• Minimum 3 years of industry experience with at least 1 year in leading customer support teams
• Prior experience in eCommerce preferred
• Native / fluent in German both verbal and written. Fluent in English
• College or vocational school graduates or equivalent work experience
• Excellent verbal and written communication skills in an international process
• Strong troubleshooting and analytical skills
• Strong leadership and decisionmaking skills
• Flexibility to work on a 18*7 schedule.

OFFER:

• Opportunity to lead and mentor a dynamic team
• Professional development and learning opportunities
• Competitive compensation and benefits package
• Engaging work environment in a vibrant location Budapest
• Cafeteria subscription valued 22000 HUF
• Private medical insurance for the employee and dependents
• Dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential.