David Kennedy Recruitment is working with a leading multinational technology BPO business which is looking to recruit a Germanspeaking Quality Analystfor their team in Hungary.
Position: Quality Analyst
Location: Remote Hungary
Working model: fully remote
Employment type: Fulltime
DUTIES AND RESPONSIBILITIES:
- Conduct Transaction Quality Audits
- Provide Feedbacks and suggestions for improvement (German and English language)
- Publish Dashboards at defined intervals
- Drive Quality and process improvement initiatives
- Data Analysis Strong Analytical skills with an ability to draw conclusions from data (ErrorAnalysis and Root Cause)
- Analysis for process deviations GAP Analysis & Controls
- Provide data inputs to internal stakeholders
- Stay flexibleand available for adhoc business requirements
- Ensure Confidentiality Availability and Integrity of Data
- Establish controls on transaction processing aiming for a Zero Defect Output
- Report and Publish Transaction Quality Metrics
- Provide coaching and feedback on QA findings
- Adhere and record maintenance to QMS Requirements
- Carry out Quality Initiatives
REQUIREMENTS:
- Strong verbal communication skills in German language (C1)
- B2 English skills
- At least 1 year of experience in a contact center
- Experience with QA
- A college or vocational school graduate or comparable work experience
- Excellent problem solving capabilities and lateral thinking skills
- Knowledge of usage of MS toolsIntermediate level
- Good Knowledge of QA Audit and Evaluation function
- Coaching and objection handling skills
- Good understanding of QA calibration
- Strong analytical skills
- Ability to handle pressure and a natural go getter
- Understanding of Tools such as Kaizen 5Sm 7 QC tools would be an added advantage.
OFFER:
- Opportunities for growth in an international and multiculturalworkplace
- Morning and afternoon shifts from Monday to Friday on weekly rotation with colleagues
- Remote work model
- 40 hours per week job with morning and afternoon shifts from Monday to Sunday 18/7 shift rotation
- Comprehensive training
- Competitive compensation in line with the market
- Cafeteria subscription valued 22000 HUF
- Private medical insurance for the employee and dependents
- Dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential