Customer Service Assistant

Job Title: Customer Service Assistant

Location: Miami FL

Department: Customer Service

Position Type: FullTime

Job Summary:

We are seeking a friendly enthusiastic and detailoriented Customer Service Assistant to join our dynamic team. In this role you will be the first point of contact for our customers providing exceptional service and support. Your primary responsibility will be to handle customer inquiries complaints and feedback through various communication channels ensuring a positive customer experience.

Key Responsibilities:

• Customer Interaction:

  • Respond promptly and professionally to customer inquiries via phone email live chat and social media.
  • Address customer complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Assist customers with product information order status and other general inquiries.

• Problem Solving:

  • Identify and assess customers’ needs to achieve satisfaction.
  • Handle customer complaints provide appropriate solutions and alternatives and follow up to ensure resolution.
  • Escalate unresolved issues to the appropriate internal teams for further investigation.

• Data Management:

  • Maintain customer accounts by recording account information.
  • Update customer information in the customer service database during and after each interaction.

• Team Collaboration:

  • Work closely with the sales technical support and shipping departments to ensure customer satisfaction.
  • Participate in team meetings and contribute to a positive team culture.

• Additional Tasks:

  • Assist in the preparation of service reports by collecting and analyzing customer information.
  • Participate in ongoing training and professional development activities to stay uptodate with company products and services.

Qualifications:

• High school diploma or equivalent; college degree preferred.

• Excellent communication skills both verbal and written.
• Strong active listening skills.
• Ability to multitask prioritize and manage time effectively.
• Basic computer skills including familiarity with CRM systems and practices.
• Ability to work independently as well as in a team environment.