Director - Account Management ESF1134

What s in it for you!

• Tremendous Career Growth Opportunities!
• Senior management and leadership are very well respected by team!
• Great work environment with family like work culture!
• Medical Dental and Vision 401k Tuition Assistance Disability

If that s you let s talk!

What you will be doing:

• Provide oversight of the daytoday responsibilities of the account management team
• Utilize various process improvement methodologies to create and enhance existing customer service and experiences
• Analyze complex problems or situations and develop effective solutions
• Build and lead Account Management teams and create processes and frameworks for scalability and growth
• Engage the organization in managing customer relationships revenue and profit
• Present and explain Finexio portfolio communicate industry best practices and drive revenue targets
• Communicate customers/prospects business needs to the larger sales and operations team
• Influence crosscompany agreement on how to deliver the greatest value to customers and drive revenue targets
• Create and improve processes for a standardized customer experience
• Work with all internal Operations leaders to ensure buyin and support for all customer focused initiatives
• Partner with Sales and Marketing to ensure customer objectives and seamless transition to Onboarding

Experience you will need:

• Ten (10) years of experience in one or more of the following areas: Finance Sales Operations Marketing and Customer Acquisition/Retention/Satisfaction
• Five (5) years of experience leading a team and department in a related field
• Ability to provide internal and external customers with courteous and professional experience
• Proficiency in Microsoft Office Suite
• Experience building and leading Account Management teams and creating processes and frameworks for scalability and growth