IT Veeva Vault Quality Configuration Specialist

Job Description

As an IT Configuration Specialist you ll play a crucial role in managing and optimizing the IT systems

within the IT QA Department. Your responsibilities will include designing implementing and maintaining

IT systems interfaces and applications. Let s break down the key aspects of this role:

Responsibilities:

1. Subject Matter Expertise:

o Act as a subject matter expert for the Veeva Quality suite which includes Quality Docs

and QMS.

o Contribute to projects and implement changes related to Veeva Vault Quality.

o Configure Veeva Vault Quality in accordance with Pharma computer system validation

procedures including the security profiles.

o Manage the 3 annual releases: environment release notes and impact assessment

related tests.

o Solve any related issues that arise.

2. Project Support:

o Provide support for projects interfaces and reports as approved and assigned.

o Tasks may include documentation installation qualification testing and release

activities.

3. Improvements and Innovations on our roadmap (not exhaustive & to be prioritized):

o Collaborate with stakeholders to improve user information interfaces.

o Adopt the new Azure Active Directory for authentication and user provisioning.

o Implement the Station Manager Validation Management and Process Navigator

solutions.

o Implement crosslinks and a QMStoRIM connector.

o Explore Data Quality Control using new artificial intelligence technologies.

4. Qualification Activities:

o Assist with qualification activities by writing and executing assigned installation and

operational qualification scripts in collaboration with IT compliance services.

5. Configuration Management:

o Implement configuration changes as per approval.

o Maintain update and document IT infrastructure configurations and changes.

6. Incident Support:

o Contribute to thirdlevel support for incident and service request management.

o Ensure qualitative and timely resolution of incidents.

7. Collaboration:

o Work closely with a global team of QA and IT colleagues including managed services.

o Work with a team of Veeva Vault specialists and in close collaboration with the IT QA

system owner.

8. Learning Opportunities:

o Seize the opportunity to learn new technical skills in a dynamic environment.

9. Global User Base:

o Provide support to a global user base ensuring smooth IT operations.

Requirements

Qualifications:

Bachelor s degree in Computer Science Information Technology or a related field.

Relevant technical certifications or experience.

Experience working in IT preferably as a systems administrator

Familiarity with various operating systems databases and programming languages.

Key Skills for IT Configuration Specialist

Technical Skills:

1. Autonomous and SelfMotivated:

o Demonstrate a proactive approach to work.

o Maintain a strong sense of urgency in resolving issues and meeting deadlines.

2. Veeva Vault Administration:

o Possess strong technical expertise with Veeva Vault.

o Ideally hold a Veeva Vault Admin Certification.

3. Adaptability and Learning Attitude:

o Approach work assignments with flexibility and a willingness to learn.

o Embrace new technologies and stay updated on industry trends.

4. System Administration Experience:

o Worked with both Cloud (SaaS) and onpremises applications.

o Familiarity with system administration tasks including user management security and

configuration.

5. Technological Acumen:

o Knowledge of VEEVA Vault Quality Suite.

o Proficient in REST API usage and application integration technologies.

o Knowledge of other Document Management Systems including Veeva Vault RIM (a

plus).

6. Database Proficiency:

o Skilled in working with common database technologies such as Oracle and MSSQL.

7. QA Experience:

o Minimum 3 years of experience in Quality Assurance .

o Familiarity with Quality Assurance processes and requirements.

8. Computer Systems Validation (CSV):

o Understanding of CSV principles and experience with validation activities.

9. Additional Tools:

o Exposure to other tools is advantageous.

Soft Skills:

1. Openness and Adaptability:

o Willingness to take on support responsibilities for other systems as needed.

o Adapt to changing priorities and tasks.

2. Effective Communication:

o Excellent command of the English language (both verbal and written).

o Strong communication skills when collaborating with colleagues other IT areas and

vendors.

3. Team Player:

o Collaborate effectively within crossfunctional teams.

o Foster a positive team environment.

4. Attention to Detail:

o Maintain a focus on quality and accuracy in all tasks.

o Pay attention to the finer points of system configuration and management.