Recruitment Apple Lovers on behalf of our client is seeking to onboard a Germanspeaking Customer Representative to join their teams in Lisbon.
Position: Customer Service Representative
Location: Lisbon Portugal
Work model: Onsite hybrid remote
Employment type: Fulltime
Remuneration: Base salary bonuses
DUTIES AND RESPONSIBILITIES:
- Addressing customer inquiries through various channels such as chat email and phone encompassing queries related to products (sports casino poker) and cashier operations
- Evaluating specific concerns and implementing necessary measures to fulfill customer requirements
- Collaborating with teams across different locations with aligned goals
- Reporting system irregularities and customerfacing issues to the appropriate department
- Familiarity with Standard Operating Procedures (SOP) and commitment to highquality service delivery.
REQUIREMENTS:
- Willingness and flexibility to work in shifts
- German language C1 level at least
- English language skills to a business standard
- Excellent written and verbal skills as well as high interpersonal skill level
- Calm manner and able to work under pressure and be confident in answering a wide range of customer enquiries
- Ability to perform well in a multitask/cultural and everchanging dynamic environment
- A flexible creative and driven personality
- General computer knowledge (MS Office Internet)
- Interest in Sports Casino and Poker products would be a benefit relevant training will be provided
- Working schedule: shift rotation 24/7. 40 hours a week.
OFFER:
- Permanent working contract
- Food Allowance paid monthly
- Health Insurance
- Birthday Day: 1 Extra leave day per year
- Referral Program
- Home Office: 2 days in the office and 3 days from home in average per week
- Other Benefits access to to LinkedIn Learning Access to Employee Assistant Tool fruit and coffee in the office protocols with local partners and many others!
Remote Work :
No