About the project:
You will be providing services for a Chinese internet technology company headquartered in Haidian Beijing and incorporated in the Cayman Islands. Founded by Zhang Yiming Liang Rubo and a team of others in 2012 it developed videosharing apps. The company is also the developer of a news platform.
Your Responsibilities:
- Customer support to Italianspeaking customers by phone email chat and social media channels
- Support clients for all questions and inquiries about the product and services
- Actively work on optimizing of all processes related to the customers to constantly increase the satisfaction of the clients
- Closely work with other departments
Requirements:
- Fluency in Italian (must be at least C2)
- Communicative level of English ( at least B2)
- You live in Porto or you are ready to relocate
- Ability to communicate clearly and effectively
What you will gain:
- Full time contract with Portuguese employer
- Base salary (gross): 950 /month x 14
- Language bonus (gross): 450 /month x 12
- Meal allowance: 6 /per working day (paid in meal card)
- Health insurance
Note: EU citizenship or full working rights are required
italian,customer service,customer support