Customer Engagement Manager mfd

We are Tibber the energy company that wants you to use less energy. Whaaat Thats right. Well get back to that. Yes we are by definition an energy company but were more techy than most. How and why you might ask Well a third of our employees are actually working on developing products and solutions that can help you use energy in a smarter way and at a lower cost all with the help of cool fancy tech. Good for our customers their wallets and the planet.

Our growth rate has been truly amazing and still were just getting started. With millions of smart devices connected to the Tibber platform (like electric vehicles and smart thermostats) we have one of the most unique portfolios trading energy on the market.

Job Mission

We are seeking a highly motivated and experienced Customer Engagement Manager (m/f/d) with strong CRM skills to join our team in Germany. In this role you will be responsible for enhancing customer engagement improving customer retention and driving the overall customer experience. You will work closely with crossfunctional teams to implement CRM strategies and ensure that our customers receive the best possible service and support.

Develop and implement customer engagement strategies to improve customer satisfaction and loyalty.

Manage and optimize CRM systems to ensure accurate customer data and effective communication.

Analyze customer data to identify trends insights and opportunities for improving engagement.

Collaborate with marketing product and customer support teams to create and execute personalized customer journeys.

Monitor and report on key performance indicators (KPIs) related to customer engagement and CRM effectiveness.

Provide training and support to team members on CRM best practices and tools.

Drive continuous improvement initiatives to enhance the overall customer experience.

Address customer inquiries issues and feedback promptly and effectively.

Coordinate with internal teams to ensure seamless customer interactions and service delivery.

Ideal Profile

Bachelors degree in Business Administration Marketing or a related field.

Proven experience in an engagement manager or similar role

Strong proficiency in CRM systems (e.g. Salesforce HubSpot) and data analysis tools.

Excellent communication and interpersonal skills.

Ability to work independently and collaboratively in a fastpaced dynamic environment.

Strong problemsolving skills and attention to detail.

Passion for sustainability and green energy solutions.

Fluency in German and English is required.(GER: on nativelevel EN: good skills)

Get Ready For

Innovation. A way to change the landscape of one of the most important industries on the planet.

Growth. A possibility to learn a lot and push the barriers of what you think is possible with the possibility to grow personally and professionally.

Autonomy. An autonomous and humble culture in a scaleup adventure.

Empowerment. Your voice matters we are a place to work where laughter and support amongst diverse and inclusive colleagues is a guarantee.

Flexible benefits. Whether this is towards health wellness equipment or other allowances important to you we will do our best to accommodate your needs.

The Tibber Mindset

Being on a mission to change an industry as we do fundamentally also means being prepared for the unexpected. Tibber is a startup in the true sense of the word which means we are on a journey of constant change. We do what others say cant be done try and fail together but never lose sight of our users.

We work passionately with sustainability and a circular approach both with our own products and the entire ecosystem affected by everything we do.

Were very proud of being a missiondriven startup with thousands and thousands of new users every month. Starting out with two passionate founders in 2016 were now 350 people working for Tibber in our offices in Stockholm Frde Berlin Amsterdam Oslo and Helsinki and with that number growing each week were still just getting started. Through 2024 we will expand to new markets and we are thrilled to be backed by investors like Balderton Capital Eight Roads Ventures Founders Fund Schibsted and Summa.

At Tibber we are committed to hiring developing and retaining exceptional people regardless of race color religion sex sexual orientation age marital status disability neurodiversity or gender identity. We strongly encourage people from underrepresented groups to apply.