Manager Commercial Support Postpaid Other Channels - Ooredoo

Ooredoo is an organisation on the move. Thanks to our dedicated employees we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world .

We are a dynamic global telecommunications player operating in 17 countries across the Middle East North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait we employ approximately 1000 talented people all of whom are driving Ooredoo to be the number one choice for worldclass communications services in Kuwait. In the face of intensifying competition increasingly sophisticated technology and rising customer expectations nothing is more important to our success than our team and its a team that you can be part of.

Ooredoos future is bright and you can be part of our ongoing success.

Responsible for develop / Expansion of other Postpaid Channels like Tele Marketing / Community / VIP / D2C / Modern Trade & New channels. Monitor the sales quality designing Channel Scheme manage sales budget and provide early indicators on market trends benchmark performance against competition recommend actions to achieve sales excellence. Driving Postpaid App penetration across channels

1 Expansion & Extraction:

• Identify opportunity for opening up new business channels design the Business model plan execution model plan GTM & design Partner ROI model

• Pin down the market insights on sales / competition behaviour in the market analyse the same and prepare presentations after discussions with Channel Managers to support Senior Management in making business decisions.

• Assess BI analysis and review how it impacts Ooredoo and communicate the key information to management on a variety of subjects including performance against KPIs quality of sales business impact cost to volume ratio & Revenue etc.

• Team up with the Channel Head / AMs to determine their needs and develop appropriate strategies to tackle business issues including performance improvement quality improvement etc.

• Synchronize with other departments including Finance Marketing BI and Technology to provide meaningful insight on cost of sales and Channel profitability analysis.

• Work with the Sales Channel Managers to ensure that the Sales quality and KPI are met.

• End to end Designing of Other Channel Roll out model based on Market intelligence & Potential / BI data / Competition attributes

  2 Operational Excellence:

• Prepare clear guideline for Target setting for Sales Channel & Internal Team members considering Overall company objective & Strategy.

• Driving Productivity enhancement models across channels.

• Prepare deep dive Analytics & guideline to drive sales campaign efficiency.

• Review dashboards on Sales channels and share meaningful insight to Sales Team and highlight key input to Management for efficiency enhancement.

• Prepare in depth analytical insights to reduce cost without compromising on quality.

• Develop right model for Channel Performance evaluation matrix considering both Revenue generation & Cost incurred.

• Maintain strong relationships with internal parties Marketing Sales channels operations etc

• Design robust Sales Training model in coordination with Sales Operations team for Productivity enhancement & better yield.

• Periodic training to all the frontliners on App Features / KPI briefing and monitor App usage.

  3 Quality & post sales:

• Review the Quality KPIs and post launch analysis of Scheme efficacy and provide relevant information to Sales Team & Senior Management.

• Work closely with Segment & Brand team to lift demand generation to next level and increase quality quantity and efficiency through clear strategy.

• Close observation of sales performance and measure quality of campaigns.

• Study competitor activities on Geography & cell site level.

  4 Staff:

• Manage and motivate own team members to ensure highest levels of customer satisfaction.

• Proactively manage the team to be highly professional and results oriented.

• Improve employee performance through personal coaching and identifying training and development needs.

• Share Best Practise to Team based on past experience and motivate team to drive in similar lines based on Ooredoo.

• Ensure Individual Development Plans (IDP) are completed for team member in accordance with Ooredoo policy.

• Conduct quarterly and annual performance appraisals (Performance Management System) and ensure objectives set are monitored and achieved.

• Design & Implement Trade & Internal team Engagement program.

• Share knowledge and expertise with peers and the Commercial Support team.

• Proactively take responsibility for self improvement by staying wellinformed of developments knowledge and innovations in relevant field of expertise.

• Present to OG on Best Practises implemented in Kuwait and the efficacy.

• Other duties as directed by Senior Management or other superiors.

• Bachelors degree in business or a related discipline

• Required 56 years of experience

• Team building and coaching skills.

• Skills in project management

• Knowledge of the Telecom industry would be an advantage.

• Ability to operate in a diverse multicultural multinational work environment exhibiting appropriate sensitivities.

• Good command of both written and verbal English Arabic would be an advantage.

• MS Office applications

• Strong Analytical skills

• Strong Technical skills