TS Systems Engineer - SMAX and Operations Orchestration OO

The TS Systems Engineer will ensure seamless delivery of IT services by providing an effective and efficient solutions. In this role, you will also carry out service improvement activities such as optimizing service delivery processes. You will evaluate business requirements to identify automation opportunities in line with IT Security policies. You will closely work with service owners and support teams to help drive efficient request fulfilment process. Key Responsibilities: • Creating and testing new functionality in SMAX. Maintaining offerings and models in SMAX • Developing and maintaining flows in Operations Orchestration (OO) • Maintaining integrations, including certificates and secure communication • Daily checks and maintenance of the environment • Perform business analysis activities, analyze user requirements, design solutions and document system specifications • Contribute in defining secure solutions by following best practices to ensure quality, scalability and security of deliverables • Resolve production incidents or defects as needed, and proactively identify potential issues before they appear in the production environment; contribute to the root cause analysis • Optimize employee onboarding process thereby providing seamless experience to affected employees • Conduct continual service improvement by reviewing services in SMAX, provide recommendations and track improvement opportunities till closure • Continuously look at ways to enhance user experience and minimize service delivery time. Discuss and provide recommendations to service owners for their services • Work closely with technology and business teams within Agile/Scrum/CMMI model