Governance Manager

WSETs purpose is to empower people through inspiring learning experiences all over the world. We offer a comprehensive suite of globally recognised qualifications covering wines spirits and sake.

We are the worlds leading provider of qualifications in wines spirits beer and sake delivering over 140000 exams each year to candidates in over 70 countries via our network of Approved Programme Providers (APPs).

WSET is a global organisation and we areproud to have people who work for us allover the world. We have people in Australia Canada China Hong Kong Singapore and the USA as well as the UK.

The successful applicant will contribute to a culture of integrity empowerment dynamism and inclusivity within WSET.

Any offer of employment or your ongoing employment is conditional upon the successful completion of a thorough background check by an independent third party. NB If you currently work for one of WSETs APPs (Approved Programme Provider) you may not be eligible to apply for this role subject to your future career plans and the nature of that role. If you work for an APP either in a selfemployed or employed capacity and would like to discuss your eligibility please contact the hiring manager.

The Governance Manager will play a key role in the Governance team by working closely with the Senior Governance Manager and alongside WSETs global team in:

1.Training of Governance Staff and WSET Internal Teams

Communicate with managers in other regions to manage projects and compliance work across the team.

Train new and existing members of the Governance team and other areas of the business as needed producing and coordinating training plans with other regions. Ensure consistency in training across regions and functions.

Supervise and consult on enquiries and requests from Governance team members and other internal stakeholders who require support to address compliance or policy matters.

Deputise for the Senior Governance Manager in their absence or on specified occasions as agreed.

Collate/provide information to feed into management reports as requested.

2. Quality Assurance Compliance Regulation Training and Policy

Lead on noncompliance cases with support from the Senior Governance Manager as needed communicate with WSET APP Development and other WSET teams.

Work with the Senior Governance Manager to devise implement and maintain procedures for monitoring the quality standards of centres.

Update and implement approved procedures and policies in coordination with LT ensuring all members of WSET are trained and briefed.

Educate and communicate within WSET and externally to increase understanding of and compliance with WSET policies and procedures. Advise members of WSET on quality assurance risk and compliance issues promoting a culture of riskbased thinking and continual improvement. Produce training materials and lead training presentations for WSET internal stakeholders and Governance team.

Represent Governance interests at regularly scheduled meetings that work to smooth operations in the business.

Monitor and report centre compliance in line with approved procedures and recommend/implement mitigation corrective and preventive measures and sanctions in accordance with WSET policy.

Develop and maintain the WSET Quality Management System including documentation such the Continual Improvement Plan.

Monitoring of regulatory Policy Updates and WSET notices as requested. Maintain a working knowledge of regulatory requirements.

Continually review WSET policies and procedures for changes and updates considering business changing business priorities and strategy.

Monitor and maintain risk assessments and risk registers across the awarding functions of WSET.

3.APP Approvals

Review and manage the approval of new centre applications along with any enquiries on APP or WSET policies.

Update when necessary and maintain centre documentation which accurately reflects approved procedures and other WSET policies.

Review of Diploma Centre Applications.

4.APP Visits

Administer and record a programme of remote and inperson centre inspections and visits to monitor the quality of all WSET programs of learning and assessment and centre compliance with the same. Carry out centre visits.

Organise visits and ensure followup requirements are actioned.

Manage completion and storage of all centre visit documentation.

Support the Head of Governance with development of centre visit documentation and operating procedures.

Assist as needed to train WSET staff in APP Visit best practice.

5.Internal Audit/Compliance

Lead and perform internal WSET reviews under the direction of the Senior Governance Manager conducting scoping planning delivery and reporting.

Skills and Competencies

Supervisory/managerial experience are essential.

Experience in quality assurance risk and compliance is required.

Educated to degree level or equivalent.

Familiarity/experience of WSET qualifications Minimum of Level 2 required Level 3 or Diploma candidate highly desired.

High level of proficiency with Microsoft Office is essential.

Fluency in English is essential. Competency in a second language covered by WSET is not required but may be an advantage.

Personal Attributes

High level of personal integrity and authority to maintain WSET criteria and standards with customers and across business units.

Wellorganised with meticulous attention to detail.

Clientfocused including timely responses to internal and external customers with firstrate communication skills sensitive when dealing with different cultures.

Ability to handle conflict and differing stakeholder demands.

Highly numerate and literate.

Sound planner who anticipates issues prioritises makes decisions and can work to deadlines.

Calm responsive creative and collaborative approach to problemsolving.

UK Benefits

Annual Leave 27 days pa public holidays increases with service; ability to buy/sell 5 days

Pension (Generous options availableafter three months)

Health insurance (after three months):

Vitality scheme post probation Access to virtual GP appointments Rewards include Caffe Nero drinks Cinema Tickets Apple Watch Cash Back on Waitrose shopping 75% off at Champneys 6 month subscription with HeadSpace Discounted Weight Watchers membership and gyms Smoking Cessation day worth 300 and half price health screens

Eye voucher scheme

Food and drink in the office

Nespresso coffee makers and a range of other drinks fruit cereals soups

Season ticket & gym membership loan scheme

Group income protection scheme

EAP

24/7 confidential help and support from trained counsellors and advisors

Death in service

4x annual salary paid to nominees with associated bereavement support for family

Enhanced family friendly leave and pay

Celebration vouchers

Cycle2Work scheme

Discretionary bonus

Development WSETs inhouse training and qualifications in Wines Spirits Sake and Beer as well as other professional development opportunities

DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities duties skills efforts requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the job or to require that other or different tasks be performed as assigned at any time.