customer support

Helpdesk Executive Requirements:

• Handling all incoming calls and WhatsApp chats from clients (diagnostic centers/Hospitals) and doctors.

• Understanding the requirement and raising a ticket and tagging them to the right department

• Email tickets have to be validated and tagged to respective agents/departments based on subject

• Maintain a healthy relationship with clients and doctors to avoid escalation.

Helpdesk Executive Requirements:

• Any bachelors degree

• 6 months to 2 yrs of experience

• Should have professional fluency in Hindi and South Indian languages apart from English. (One candidate Bengali speaking is required)

• Good interpersonal and written and oral communication skills

• 6 working days and 1 week off

• Rotational shifts including night shifts and rotational week off