Dutch Language Customer Service Assistant

• Deliver technical customer support via voice chat and email promptly
• Ensure an exceptional customer experience
• Document all interactions in a dedicated CRM system
• Act as a key contributor within the internal team and wider department initiatives providing feedback/updates promoting collaborative solutions and supporting colleagues/department

• Proficient verbal and written communication skills in Dutch (C1 level) and English (B2)
• Prior experience in Customer Support and technical support particularly with a help desk or other IT functions
• Ability to undergo a background check
• Strong independent work and remote team collaboration skills
• Proficiency in problemsolving critical thinking and adaptability
• Strong working knowledge of external systems and PCbased Internet and software applications (e.g. internet Microsoft Office)

• Excellent remuneration package based on experience skills and performance
• Indefinite contract
• Private health and life insurance
• 60 EUR monthly Work From Home allowance
• 15 EUR night shift
• Eight hours shifts on weekly rotation with colleagues covering line operating hours from Monday to Sunday from 9 AM to 11 PM
• EUR 26 overtime add on
• Fully remote work from Serbia
• A dynamic and creative team with a positive and friendly atmosphere
• Good work environment the employer can show off great reviews from their employees
• Guidance and tools to reach your full potential

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