Customer Service Dutch Streaming Platform mfd

While television episodes of popular series are broadcasted in sequence often with a waiting period of up to a week for the next episode our client offers all episodes simultaneously on the network. Users can decide for themselves what they want when where and how often they want to see them just a few clicks are enough to start a series or a film online. Ofcourse the offer is diverse ranging from various flat rates as well as paybyview options.

For the Customer Support of the subscription paying customers we are looking for several experienced customer service reps (m/f/d) who take care of their questions and requests. The Dutch customer service / customer support is in charge of written and telephone enquieries on the following topics:

• Activation of the trial subscription
• Awarding bonuses for new customers
• Explanation of the different compensation options
• Invoice clarification and crediting
• Maintenance of customer master data (address bank data)

The following skills are required for the Dutch customer support:

• Service and customer oriented
• Affinity to commercial issues
• Interest in modern remuneration systems
• Willingness to continue to develop the Dutch market
• Willing to work in shifts
• Fluent in Dutch and English

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