Office Support Escalation Engineer
Posted on :
13-06-2024
Employer Active
1 Vacancy
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Job Description
- Providing customers with IT support via desktop solutions, chat functions, emails, and calls.
- Assisting customers with account setup and application installations.
- Ensuring optimal application functionality by configuring networks.
- Troubleshooting IT issues by asking customers targeted questions.
- Providing customers with step-by-step guidance to resolve technical problems.
- Following up on technical queries and providing prompt feedback.
- Prioritizing customer queries and escalating serious technical issues to IT developers.
Employment Type
Full Time
Department / Functional Area
Key Skills
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