Center Head

Job Summary:

VLCC is seeking an experienced and dynamic Center Head to lead and manage our center. The ideal candidate will have a strong background in health and wellness excellent leadership skills and a proven track record of managing teams and achieving business targets. You will be responsible for overseeing daily operations ensuring highquality customer service and driving business growth.

Key Responsibilities:

• Operational Management:

  • Oversee the daily operations of the center ensuring smooth and efficient functioning.
  • Implement standard operating procedures (SOPs) and ensure compliance with company policies and regulations.
  • Manage inventory supplies and equipment to maintain operational readiness.

• Team Leadership:

  • Recruit train and manage staff including wellness consultants therapists and administrative personnel.
  • Foster a positive and collaborative work environment.
  • Conduct regular performance evaluations and provide constructive feedback and coaching.

• Customer Service:

  • Ensure a high level of customer satisfaction by maintaining service excellence.
  • Address and resolve customer complaints and issues promptly and effectively.
  • Monitor customer feedback and implement improvements to enhance the client experience.

• Business Development:

  • Develop and execute strategies to achieve business targets and drive revenue growth.
  • Identify new business opportunities and expand the center's client base.
  • Monitor and analyze sales performance and adjust strategies to achieve desired outcomes.

• Financial Management:

  • Prepare and manage the center's budget ensuring costeffective operations.
  • Monitor financial performance and implement measures to achieve financial goals.
  • Prepare regular financial and operational reports for senior management.

• Marketing and Promotion:

  • Plan and execute marketing campaigns to promote the center’s services and products.
  • Collaborate with the marketing team to develop promotional materials and strategies.
  • Organize events workshops and seminars to attract new clients and retain existing ones.

• Compliance and Quality Control:

  • Ensure compliance with health and safety regulations.
  • Maintain high standards of hygiene and cleanliness throughout the center.
  • Implement quality control measures to ensure the highest level of service delivery.

Qualifications:

• Education:

  • Bachelor's degree in Business Administration Hospitality Management Health and Wellness or a related field.
  • A master’s degree or additional certifications in management or wellness is a plus.

• Experience:

  • Proven experience as a Center Head Operations Manager or similar role in the wellness hospitality or healthcare industry.
  • Experience in managing a team and achieving business targets.

• Skills:

  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Strong organizational and multitasking skills.
  • Proficiency in using management software and tools.

• Attributes:

  • Customerfocused with a passion for health and wellness.
  • High level of integrity and professionalism.
  • Ability to work in a fastpaced and dynamic environment.
  • Strategic thinker with strong problemsolving skills.

Benefits:

• Competitive salary and performancebased incentives.
• Health insurance and other benefits.
• Professional development and training opportunities.
• Supportive and collaborative work environment.