Company Overview:
Our Client is a leading name in the cryptocurrency exchange sector is committed to delivering superior customer experiences through innovative technology and unparalleled support. As they continue to grow we are looking for a dedicated Customer Support Manager who understands the dynamic nature of the digital finance.
Role Overview:
The Customer Support Manager will play a crucial role in shaping the customer support department acting as the first point of contact for customers and representing the companys values and commitment to service excellence. This position demands a professional with a deep understanding of the cryptocurrency industry compliance protocols and outstanding managerial and customer relationship skills.
Key Responsibilities:
- Oversee the customer support team providing leadership and guidance to ensure highquality service delivery across all communication channels (live chat phone email).
- Recruit train and manage a small team fostering a culture of excellence and continuous improvement.
- Serve as the primary liaison between the company and its clients ensuring a smooth onboarding process and efficient resolution of inquiries and issues.
- Drive the closure of client queries and transactions ensuring satisfaction and loyalty.
- Demonstrate excellent multitasking abilities managing multiple communication platforms and tasks simultaneously.
- Uphold and enhance compliance protocol knowledge within the team.
- Engage in occasional inperson meetings maintaining a presentable and professional demeanor at all times.
- Competitive salary and benefits package.
- Opportunity to work in a dynamic fastgrowing industry.
- Professional development and career growth opportunities.
- Flexible work arrangement with a blend of inoffice and remote work.
Remote Work :
No