Transport Coordinator - Qatar Airways

Transport Coordinator - Qatar Airways
Key Responsibilities of the role are:

• Provide internal and or external customer service, whether face-to-face, through e-mails, and or over the phone, at a level that either meets or exceeds expectations to support customers and relevant stakeholders.
• Monitor the Transport Management Solution (TMS) planned and generated transportation trips and ensure that employees are dispatched as per their schedule.
• Monitor the Geographical Location System Intelligence (GLSI) and In Vehicle Monitoring System (IVMS) to ensure that transportation activities are on track and communicate with the assigned driver/supervisor in the event that the planned trip have not started as scheduled.
• Communicate with the third-party service provider supervisor & driver/s as and when needed to facilitate transportation as per customer requirement.
• Provide immediate response to TMS alerts; for example, “Driver Panic” alert – collision, and ensure that all incidents are reported to management in a timely manner.
• Complete all TMS data entry and/or reports to accommodate changes to the planned schedule within shift operations.
• Report all IVMS, ID Car reader, and or Mobile Data Terminal (MDT) failures in a timely manner to the Transport Support and Logistics Officer to ensure compliance with standard operating procedures.
• React to total system failure by providing manual trip dispatching, utilizing backed up system files to avoid delays and disruptions to the service.
• Provide on-demand transportation services for Passenger and Cargo to meet the needs of the internal customers.
• Provide real-time status updates regarding vehicle fleet and driver performance as required by Line Manager or Department Management.
• Provide instructions to 3rd Party Logistics Suppliers in line with SOP or as required by Line Manager and/or department management.
• Conduct mandatory vehicles/resources inspection, record and complete the required Check List/s to ensure that all vehicles are fit for daily operations
  

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

Qualifications

We are looking for a passionate and experienced professional to join our Transport Management team who can recognize themselves in the points below.

• Bachelor’s Degree or Equivalent with Minimum 2 years of job-related experience.
• Previous work experience including either Automated Fleet and or Transportation Management Systems
• Previous job roles as either Transportation Clerk/ Dispatcher, Bus Dispatcher, Transport Coordinator, Fleet Dispatcher, Logistics Dispatcher
• Previous work experience with passenger Transportation Support Services/Business would be an advantage
• Previous experience working within the GCC is highly preferred
• Previous experience working within the aviation industry would be an advantage
• Knowledge with Urban Bus and or Urban Taxi Dispatching Models is essential.
• Strong customer service interactive abilities are required.
• Intermediate or higher computer software utilization capabilities are mandatory.
• Should be proficient in both written and spoken English language.
• Competent problem-solving capabilities.
• Should be able to work in a team environment.
• Ability to set clear self-workflow is required.
• Ability to multitask is a plus.