Customer Service Representative

Position : Customer Service Representative
Location : Canfield Ohio 44406 (Onsite)
Duration : FullTime (Permanent Role)

Interviews will be onsite

Job Description:
As an Inbound Customer Care Representative you will be answering inbound calls. You will deliver a unique customer service experience utilizing your effective questioning and listening skills to determine the customers needs and concerns and ensuring a high level of customer satisfaction. This will involve providing excellent customer service support and answering calls to properly handle account requests.

Soft Skill:

We are looking for individuals who combine excellent customer service and problemsolving skills with the ability to function effectively both as part of a team or on an individual basis.

You should also have timemanagement and organizational skills necessary to effectively manage multiple expectations in a fastpaced environment.

It is also vital that you display exceptional verbal and written communication interpersonal and activelistening skills.

Qualifications:

High School/GED required

Demonstrate skills in problem solving and benefit plan interpretation

Knowledge of CPT codes ICD10 codes and/or medical terminology is a plus

Ability to work independently

PC proficiency

Average typing ability

1 years prior work experience in health care administration