Help Desk Technician - Onsite

Help Desk Technician

FullTime Onsite Culver City CA

Pay Transparency: $2735/hr NONEXEMPT (eligible for OT)

No Sponsorships or CorptoCorp please!

Looking for an L2 Help Desk Technician with excellent customer service to assist our team to troubleshoot & resolve IT issues.

Responsibilities:

• Provide advanced troubleshooting for problem tickets escalated from level one support.
• Imaging desktops and laptops
• Documents trouble calls in the Help Desk ticketing system.
• Conducts Active Directory administration tasks.
• Provides iPad laptop and remote user support.
• Works with administrators on special projects and task assignments.
• Travels between remote sites for support.
• Provides Sharepoint support.
• Maintains current subject matter knowledge through continuing education and certifications.
• Works with other departments on projects training and support.
• Maintains a high level of satisfaction and professionalism.
• Attends and participates in routinely scheduled program division and Agency staff meetings.
• Equipment Operations of Telephone/fax Computer printer copy machine etc
• Maintain company software Help Desk software Windows OS Microsoft Office (Word Excel Access PowerPoint etc.) Accounting Software etc.

Requirements:

• Bachelors degree in Information Technology Computer Science or related field.
• 6 years experience in a helpdesk or technical support role (preferred with 2 years in a senior/lead role)
• Knowledge of Microsoft products Office 365 suite
• Reimaging Experience Software Deployment
• Ability to resolve complex desktop escalations.
• Ability to use remote desktop tools and VPNs.
• Exceptional communication and interpersonal skills with an emphasis on customer service.
• Teamfocused mentality organized & a problemsolver
• A proficiency in standard computer operations and common applications.
• Working knowledge of current computer technology (e.g. implementing LAN/MAN/WAN distributed computing and security
• Strong organizational and problemsolving skills.
• Current California drivers license and a driving record