Ticketing and Reservation Agent

• Assisting and advising customers who may be choosing from a variety of travel options.
  
• Making reservations for customers based on their various requirements and budgetary allowances.
  
• Checking the availability of accommodation on the customers desired travel dates.
  
• Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
  
• Sorting out any issues that may arise with bookings or reservations
  
• Providing support to customers who have already made travel purchase by confirming changing or canceling the reservations
  
• Notifying passengers about involuntary flight reschedule or cancellation
  
• Selling addon travel products such as hotels travel insurance etc.
  
• Informing clients of essential travel information such as travel times transportation connections and medical and visa requirement.
  

Requirements

• Minimum 3 years of experience in the Ticketing and Reservation role.
  
• Demonstrated experience in the use of Amadeus and other GDS platform
  
• A deep knowledge of the aviation industry and ticketing rules.
  
• Outstanding interpersonal and communication skills both verbal and written.