Account Manager

The opportunity:

Youll be helping people find their dream job. And youll help clients meet amazing people.

To do that youll speak with clients to get to know their needs. Speak with people to find whos a good fit. And keep clients updated on the process.

The role:

This role is for you if youre excited to:

1. Onboard clients

• Welcome them
• Send info on what to expect next

2. Build client relationships

• Answer their questions
• Send them updates

3. Manage the talent acquisition process

• Posting jobs online

• Interviewing candidates

• Assessing if you think theyll be a good fit

4. Adhoc executive assistant support

When not onboarding or answering client questions well want help with adhoc tasks to build the business.

Updating Asana. Building templates. Collecting testimonials etc.

Note: we expect adhoc tasks to reduce as we get more clients and enable you to focus entirely on keeping client relationships.

Youll be a great fit if...

1. Youre personable
Were looking for a friendly face to answer client questions.

2. Great at English
Youll be interviewing candidates or on the phone with American clients.

3. High agency / resourceful / problem solver

We want to make clients happy. So as you see problems with our client experience youll be a great fit if you suggest ways to make it better and make it happen.

We also want you to be resourceful. If a client asks for something we should be able to solve the problem.

4. Great attention to detail

Well have you build relationships with 8 10 clients / month.

Well need high attention to detail to make sure we dont miss any client updates.

Well give you all the templates and resources you need to succeed.

What success looks like:

You can onboard and deliver 10 clients / month.

These clients are happy. 40% of clients come back to buy from us again.

About the company:

TalentHQ is a fast growing talent agency. We help people around the world find their dream jobs. And we help companies find great people.

Youll be a great fit for our culture is you also believe:

1. Speed is king

We move fast to keep our clients happy. Our default is endofday not endofweek.

We reply fast. We deliver fast.

2. Learning obsessed

When we move fast things will break. Thats okay.

We find what broke and fix it going forward. Its okay to make mistakes but we learn to not make that same mistake twice.

3. Radical honesty & communication

Were a team. And teams win when theres great communication.

Communicate often. Communicate truth (even if its hard)

Expect a culture where theres no gossip. No one is lying to you. And no one leaves things out.

If were talking about someone elses work we need actual examples. We will bring that person into the conversation for clarity.

4. Were problem solvers. We find a way

If theres an issue take a first pass at a solution. Bring solutions not just problems.

If someone asks for something that isnt obvious well find a way.

Hours:

We work in EST timezone.

9 5.

Click below to apply. Excited to have you!

Remote Work :

No