Back Office Support for Video Gaming Brand Dutch Speaker

Are you ready to start your career in Lisbon Portugal Then we have an exciting opportunity as a Back Office Support. Maintain core business operations handle administrative tasks and deliver deep analysis on customer data.

Tasks

Your responsibilities and impact working as a a Back Office Support for Video Gaming Brand will be:

• Managing administrative and organizational activities to support the smooth functioning of the core business
• Be a first point of contact for resolving escalated customer inquiries complaints and technical issues
• Dive into escalated cases gathering relevant information from multiple sources analyzing data and seeking for the root causes to determine appropriate solutions and communicating with customers via phone email chat to understand their concerns provide updates on the status of their cases and deliver resolutions in a timely and
  professional manner
• Conduct regular reviews and audits of escalated cases to ensure compliance with company standards service level agreements and regulatory requirements

Requirements

Skills qualifications and interests you need to succeed in this role:

• A native level of Dutch and an excellent level of English
• Being able to deliver deep analysis on customer data
• Working independently and under minimal supervision
• Paying great attention to detail and working accurately
• Having analytical and problemsolving skills
• Being an attentive listener comfortable and skillful at communicating with people
• Being energetic innovative and working proactively at a fast pace
• Excitement about intercultural communication and the expatriate lifestyle
• Living in or willing to relocate to Portugal for an international career and life experience
• Having a valid Portuguese work permit or a nationality that allows you to work in an EUcountry

Benefits

Whats in it for you

• Type of contract: Unfixed term contract 30 days probation period
• Officebased job
• Fulltime (40h/week) Monday Friday: 09:0019:00 (GMT)
• Salary conditions: 16584/year (plus performance bonus) Loyalty Bonus: 300 euros every 3 months Performance bonus Meal vouchers
• Health insurance after 6 months
• Paid professional training
• Fun and engaging companywide initiatives
• For international candidates:
  Relocation package with help in accommodation of first months and flight imbursement
  Accommodation support customized to your needs and your budget which can include assistance with temporary accommodation in the first weeks and/or finding permanent accommodation

Your Future Company:
Your future company is a global leader in the BPO industry. With 170000 employees across the globe you will be member of a team behind the best experiences for 750 of the worlds leading and digitalfirst brands. The innovative solutions technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.

What should you expect from living i Lisbon

• A colorful city view and a rich cultural history
• Pros of living in a European capital on a budget
• Delicious Portuguese cuisine and famous cafe culture
• Friendly people good vibes and a happygolucky urban life
• Warm climate all year and a sunny beach life next to the Atlantic
• A large Englishspeaking local community and international environment
  Is this project not the best fit for you Feel free to check our other opportunities or send us your CV to be considered for other projects or future opportunities! Apply now and enjoy a personalised recruitment process where diversity is not a Buzzword because its normality. Get specific tips and tricks for your Resume and Interview with the hiring company to increase your chances of landing the job. #hiring #jobopening #applynow