Technical Support
Posted on :
11-06-2024
Employer Active
1 Vacancy
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Job Description
- Assist with the, maintenance and documentation of all facets of reliable, efficient, customer service..
- Provide assistance to all members in the use of our computer network,workstations, and equipment.
- Assist with the communications and information hardware and software, with primary responsibility for clients devices systems, and their efficient integration.
- Provide helpdesk support, via phone, computer, and through our ticketing system, for most issues related to desktop software, hardware and peripherals.
- Provide 24-hour support for hardware and services critical to operations.
- Work within our ticketing system to create detailed work logs and technical documentation.
- Use appropriate communication and documentation to inform team of important issues and information which will help improve team performance.
- Inform and coordinate with Operations and other computer users of procedures that would interrupt, affect, or interfere with their work.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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