ITSM Engineer
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Job Description
- Architect, develop, maintain, and enhance applications in ManageEngine
- Identifying areas within ITSM processes where optimization can be achieved, streamlining workflows, and improving efficiency.
- Configure Service Level Agreements (SLAs)
- Conceptualize new reports, dashboards and performance analytics widgets and support business in its usage.
- Working with cross-functional teams to ensure the smooth delivery and support of IT services.
- Creating and maintaining documentation related to ITSM processes, procedures, and configurations.
- Develop and Design Integrations and APIs within the ITSM Space.
Employment Type
Full Time
