1. Provider Relationship Management:
- Act as the primary contact for providers, addressing their inquiries and concerns.
- Develop and maintain strong relationships with network providers to foster cooperation and satisfaction.
- Assist providers with onboarding, training, and ongoing support.
2. Contract Management:
- Assist in the preparation, review, and management of provider contracts.
- Manage the contract renewal process and address any issues that arise.
3. Network Maintenance and Optimization:
- Maintain accurate and up-to-date provider information in the network database.
- Monitor network adequacy and identify gaps to ensure sufficient provider coverage.
- Track and report on provider performance metrics.
4. Issue Resolution:
- Identify and resolve issues related to provider claims, payments, and compliance.
- Escalate complex issues to the Provider Network Manager or other relevant departments as needed.
5. Regulatory Compliance:
- Ensure the network complies with all relevant federal, state, and local regulations.
- Assist in implementing company policies and procedures related to network management.
6. Reporting and Documentation:
- Prepare reports on provider network status, performance, and other key metrics for internal review.
- Maintain comprehensive records of provider interactions, contract negotiations, and network changes.
7. Provider Education and Training:
- Assist in the development and delivery of training programs for providers on company policies, procedures, and systems.
- Create and distribute educational materials to support provider compliance and performance.