Customer Care Executive for Inbound Travel Process US Shift
Posted on :
11-06-2024
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Job Description
Job Brief:
We are hiring for the position of Inbound International BPO Customer Care Executive (CCE) to join our dynamic Travel Process team. This role requires 6 months 2 years experience in international BPO Itinvolves working in a captive process handling flight booking and ticketing inquiries for our USbased customers.
Responsibilities:
We are hiring for the position of Inbound International BPO Customer Care Executive (CCE) to join our dynamic Travel Process team. This role requires 6 months 2 years experience in international BPO Itinvolves working in a captive process handling flight booking and ticketing inquiries for our USbased customers.
Responsibilities:
- Provide excellent customer service by managing inbound calls from international clients.
- Assist customers with flight booking ticketing and travelrelated inquiries.
- Handle customer queries efficiently and effectively in a USshift environment.
- Ensure customer satisfaction by resolving issues and providing accurate information.
- Maintain records of customer interactions and transactions.
- Previous experience in an international BPO particularly in a travel process is preferred.
- Strong communication skills in English.
- Ability to work in a USshift time zone.
- Knowledge of flight booking and ticketing systems is an advantage.
- Excellent problemsolving skills and attention to detail.
- Competitive salary and performancebased incentives.
- Opportunity to work in a captive process with growth potential.
- Training and development programs.
- A supportive and collaborative work environment.
Employment Type
Full Time
Company Industry
Call Center / BPO / KPO / Outsourcing
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