SAP DCEM

Job title: SAP Digital Customer Engagement Manager

Duration: 612 month contract

Location: Fully Remote/NL

Working Model: Fully Remote

Role & Responsibilities

We are searching for a Digital Customer Engagement Manager who wants to make a real impact for our project with SAP.As a Digital Customer Engagement Manager you will focuse on

Supporting sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services

Contributing to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES

Orchestrating the overall service/project delivery according to planned scope budget and milestones

Supporting in deescalations of critical customer situations

Supporting critical customer situations in conjunction with Major Incident Management (MIM) SAP Enterprise Cloud Services Customer Office teams and SAP Product Support as applicable

Contributing to customer release and maintenance activities

Supporting customers on technical requirements throughout their lifecycle within the SAP Enterprise

Executing and supporting problem management and continuous improvement

Contributing to the liaison with different SAP stakeholders esp. Virtual customer success partner involved in the accounts to ensure customer success

Supporting in reviewing account status and analysing if account needs to be transitioned to another team based on growth in volume or complexity of the account overtime.

Systematic and faster onboarding of associates: mandatory trainings documentation

Enabling continuous delta KTs on new topics and refresher sessions.

Qualifications & Experience

Technical Skill Set required to perform dCEM tasks

Technical expertise in SAP Basis area with minimum of 4 years of experience.

Good understanding & handson experience required in HANA database.

Experience in SAP Upgrade & Migration (OS/DB) is mandatory.

Experience in SaaS products (Ariba Salesforce C4S etc.) integration with SAP Landscape is plus.

Handson experience in any of hyper scaler (AWS/ Azure/ GCP) is needed.

Work Experiences

4 years’ experience with multinational software/IT organizations.

2 Cloud knowledge (e.g. through Solution Management Consulting and/or Delivery Program management).

2 years of SAP Basis S/4HANA knowledge.