Business Strategy amp Operations Manager - Genesys

Genesys empowers more than 8000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud the #1 AIpowered experience orchestration platform Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic personalized experiences at scale. As the trusted allinone platform born in the cloud Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed. And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Summary:

Genesys Cloud is in hypergrowth mode. The mission of Genesys Product Business Strategy & Operations team is to support Product leadership to develop growth strategy and drive strategic & operational initiative execution.

As a Business Strategy & Operations Manager you will bring your leadership business acumen communications and analytical skills to the Genesys Product Business Strategy & Operations team. In this role you will be exposed to all aspects of the Genesys Cloud business with primary responsibilities on strategy development executive communications strategic planning program management business analytics etc. Additionally you will add value by working with crossfunctional teams within and beyond Genesys Product to ensure business strategy are executed in a timely manner within scope. We are looking for an analytical and structured problem solver and a strong relationship builder that can manage competing priorities in a rapidly growing business.

The Ideal Candidate:

The ideal candidate is a highly motivated leader with experience developing and executing winning growth strategies. The candidate should have deep strategy development experience and a rigorous analytic background with top consulting and/or banking firms and product experience with software companies.

This role will help the company achieve both iterative and transformational growth within CCaaS (Contact Center as a Service) and beyond. The roles focus spans from broad TAM expansion strategy specific vertical or market segment deepdives to strategic longterm projects. As such this role will be strongly crossfunctional with significant exposure to product operations analytics and senior leadership. Examples of work include:

Key Responsibilities:

Minimum Requirements:

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About Genesys:

Every year Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud digital and AI technologies organizations can realize Experience as a Service our vision for empathetic customer experiences at scale. With Genesys organizations have the power to deliver proactive predictive and hyper personalized experiences to deepen their customer connection across every marketing sales and service moment on any channel while also improving employee productivity and engagement. By transforming backoffice technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit .

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Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expression marital status domestic partner status national origin genetics disability military and veteran status and other protected characteristics.