Client Success Manager

YOUR FUTURE ON DEMAND

The ideal blend of stability and flexibility. A genuinely human employer that cares for people and the planet. True autonomy to shape what comes next for us and you. This is the perfect platform to take your career where you want.

Back in 2005 we pioneered Europes first TV streaming service. Today were the worlds first certified climate neutral TV streaming provider. 3 million users across three countries. Over 230 colleagues of 47 nationalities. Were the grownup startup helping to shape a better future since day one. That hasnt changed even if the world has. Were friendly international inclusive and our people say were reliable and transparent too. Its why they trust us and believe in what we do.

THE ROLE

As a Client Success Manager you will be responsible for the qualitative support of your B2B customers of our Zattoo TV platform with a focus on the DACH region (Germany Austria and Switzerland) as well as internationally. You are the customer expert knowing the customers you support like no other and the first point of contact for all aspects of operational and strategic care for your customers. You are part of a team with currently six dedicated Client Success Managers and backed by various teams of experts including from the areas of Product Operations and Engineering.

WHAT YOULL DO

• Independently build and expand sustainable business relationships with your B2B clients providing qualitative guidance and support
• Act as central point of contact for all topics relating to the TV product and the operation of your customers TV service
• Interface between clients and Zattoo with autonomous consideration and representation of the respective customer and company interests
• Coordination of customer issues with all internal stakeholders and teams involved (e.g. Engineering Product Quality Assurance/Testing Operations Finance Data/BI ...)
• Support of our inhouse 2nd level support in customer care as ticket and escalation manager
• Ownership for the further development of your customers with targeted measures for the expansion and optimization of their TV services (e.g. through new functions channels and/or apps)
• Monthly reporting and invoicing for your customers

WHAT YOULL BRING

• Experience in client management (e.g. customer success customer care customer service account management or comparable)
• Business fluent in English as primary company language
• Proven success in building longterm customer relationships based on trust and competence in the B2B/business customer environment
• Interest in streaming and/or television and willingness to familiarize yourself with the (partly technical) aspects of our B2B TV platform
• You have a solutionoriented work approach and enjoy finding pragmatic solutions to even the most difficult appearing problems
• Strong communication skills high selfmotivation responsibility and assertiveness
• You feel comfortable in a team and an unconventional corporate culture with many creative possibilities
• Bonus: Fluency in German with communication to some customers being in German
• Bonus: Experience in internet IT telecom or media industry or in the area of OTT/IPTV television or streaming services and/or similar.

WHY JOIN US

At Zattoo youre always on firm ground with real freedom to explore. Youll have the support and opportunity you need to go far while youre helping us create a sustainable and entertainmentfilled future for all.

WHAT WE OFFER YOU

• Reward: strong market competitive salary
• Recharge: 30 days vacation plus public holidays
• Regulate: trust based flexible working hours and the option for remote work worldwide for up to 8 weeks per year

Plus:

• Were sharing: Free access to the best streaming experience on the market
• Were developing: Your own development budget German classes and Zattoo allcompany hack days
• Were inclusive: Zattooies are a fun engaged and diverse team made up of 47 nationalities
• Were healthy: Health checks team sports organic fruit vegan options and more!
• Were responsible: We are carbon neutral an active employee Green team discounted BVG tickets and free bike rentals
• Were sociable: A calendar of events with fireside chats lunches inhouse bar BBQs monthly socials summer party and an annual offsite event

Zattoo enables our users to view indiscriminately and we reflect that in our team too. Regardless of race gender sexual orientation religion national origin age disability or any other characteristic protected by law we encourage everyone to apply and will give everyone equal consideration. We are an equal opportunities employer join us and help build a diverse team dedicated to the future of TV.