Operations Associate

• Create and build (own, design, copywriting) outbound communications to riders, using comms channels such as email, push notifications or internal website.
• Build rider intel gathering and reporting, including running surveys, focus groups, among others, aiming to share insights on industry trends or rider pain points.
• Plan creative rider engagement events, while overseeing the Rider Engagement budget in full for Kuwait.
• Collaborate with local and central teams to launch projects.
• Focus on seasonal campaigns, including sourcing partnerships & overseeing perks campaigns.
  
  

Requirements:

• 3 years of relevant experience
• Ideal fluency with design, CRM tools and HTML.
• Experience working with complex teams and partners from a variety of backgrounds/nationalities.
• Fluency in English and Arabic is preferred.
• Driven and confident personality, who can keep a cool head in a crisis.