Key Responsibilities:
Provide Technical Leadership:
Offer technical guidance and leadership to the team in resolving complex technical issues primarily focusing on Microsoft technologies such as Visual Basic .NET and MS SQL Server.
Stay abreast of industry best practices emerging technologies and trends to continually enhance team capabilities and solutions.
Client Requirements Elicitation:
Actively participate in client discussions to understand and elicit requirements specific to the domain (humm UK and Ireland)
Lead discussions to ensure comprehensive understanding of client needs and translate them into actionable plans for the team.
Point of Escalation:
Serve as the primary point of escalation for customers within the domain addressing concerns and resolving issues in a timely and effective manner.
Collaborate with crossfunctional and cross domain teams to ensure customer satisfaction and resolution of escalated issues.
Team Management:
Utilize experience in managing support and development teams to foster a collaborative and highperforming work environment.
Provide mentorship coaching and support to team members to enhance their technical skills and professional growth.
Oversee resource allocation workload distribution and performance evaluations to ensure team productivity and efficiency.
Skills Requirements:
Extensive experience in technical leadership roles with a strong focus on Microsoft technologies including Visual Basic .NET and MS SQL Server.
Proven track record of successfully leading client discussions and eliciting requirements to drive solutions.
Exceptional communication and interpersonal skills with the ability to effectively interact with clients team members and stakeholders.
Experience in leading support and development teams with a demonstrated ability to motivate and empower team members to achieve goals.
Experience managing Service levels.
Experience in ITIL Best practices and Agile methodology
Strong problemsolving abilities and a proactive approach to identifying and resolving technical issues.
Ability to thrive in a fastpaced dynamic environment and manage multiple priorities effectively.
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