Customer Support Executive

Overview

Key responsibilities

• Responding to customer inquiries via phone email or inperson
• Resolving customer complaints and issues effectively
• Providing product and service information to customers
• Handling and resolving customer billing and payment issues
• Managing and updating customer accounts
• Tracking customer interactions and maintaining records
• Coordinating with other departments to resolve customer issues
• Identifying and escalating priority issues to the appropriate channels
• Keeping uptodate with product knowledge and industry developments
• Participating in training and workshops to improve skills
• Assisting in developing and implementing customer service policies and procedures
• Generating reports on customer satisfaction
• Contributing to team effort by accomplishing related results as needed
• Maintaining a positive empathetic and professional attitude towards customers
• Ensuring customer feedback is handled effectively and efficiently

Required qualifications

• Bachelors degree in business administration marketing or related field
• Proven customer support experience or experience as a client service representative
• Proficiency in CRM systems and Microsoft Office Suite
• Excellent communication and interpersonal skills
• Ability to prioritize and manage time effectively
• Strong problemsolving skills
• Ability to remain calm and courteous under pressure
• Good understanding of customer satisfaction principles
• Ability to work in a fastpaced environment
• Knowledge of performance evaluation and customer service metrics
• Highly developed sense of integrity and commitment to customer satisfaction
• Ability to work well in a team environment
• Flexibility to work in shifts and at weekends
• Experience in providing customer support in a technical environment is a plus
• Additional certification in customer service is a plus

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