Guest Service Representative

Guest Service Representative

Overview:

Key Responsibilities:

• Welcome and assist guests in a courteous and professional manner
• Handle guest checkins and checkouts efficiently
• Respond to guest inquiries and provide accurate information about the facility and its amenities
• Address and resolve guest concerns and complaints promptly
• Coordinate with other departments to fulfill guest requests
• Maintain a neat and organized front desk area
• Process reservations and cancellations following established procedures
• Assist with administrative tasks such as handling phone calls and emails
• Handle cash and credit card transactions accurately
• Ensure compliance with all safety and security regulations
• Contribute to a positive team environment
• Participate in training and development programs
• Perform other duties as assigned

Required Qualifications:

• High school diploma or equivalent
• Prior experience in a customer service role
• Proficiency in using computer systems and software
• Excellent communication and interpersonal skills
• Ability to handle difficult situations with diplomacy and tact
• Strong problemsolving abilities
• Attention to detail and accuracy
• Ability to multitask and prioritize responsibilities
• Flexibility to work shifts including evenings weekends and holidays
• Basic math and accounting skills
• Knowledge of hospitality industry practices and standards
• Familiarity with reservation systems and processes
• Ability to maintain a professional and friendly demeanor under pressure
• Understanding of safety and security procedures
• Capability to adapt to changing situations

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