INT-BD26455

The Purpose Driven Career Objectives of a Admin / Reception at KMC:

The Customer Success Officer is expected to perform tasks quickly and efficiently with a high level of professionalism and positive attitude. It is expected that the CS Officer is capable and able to manage Customer Success teams and all adminrelated daytoday concerns and escalations in an area or cluster.

To apply for Admin / Reception you are excellent at:

SUBMISSION OF REPORTS

• Budget expense consumption analysis and reporting
• Monthly submission of supplies consumption and inventory expense report and other reports
• Weekly reports submission
• Able to provide 99% accuracy of reports; Content of report are accurate and relevant
• Incident report to be provided within 24hours
• Accurate recording of MOM to be provided within 2 days after the meeting
• 99% accuracy of forwarded monthly client charges

MENTORSHIP

• Manage site leads / CSA directly
• Conduct oneonone coaching with direct reports
• Continuously train evaluate performance take corrective actions when necessary
• Allot training schedule to new admin
• Able to use time wisely by supervising and teaching admin on site
• Able to create strategies to reach goals

CUSTOMER SERVICE

• Oversight of all admin and facilities services
• POC for all CS / admin–related concerns
• Ability to be able to respond to concerns / issues / incidents
• Able to provide assistance to clients
• Able to follow the escalation matrix during an incident / emergency
• Able to handle escalations within team / cluster

POLICIES AND PROCEDURES IMPLEMENTATION

• Ensure procedures best practices are being implemented
• Ensure checklists are complete per site
• Able to create update and implement departmental procedures
• Ensure team or cluster is operating at peak efficiency

GENERAL ADMIN DUTIES

• Ensure sites handled have adequate Petty Cash Fund and Supplies on site
• Execute monthly PCF audit per site
• Weekly facilities inspection per site
• 99% appropriate email and business communication etiquette
• Able to send business emails with correct thought organization and Zero grammatical errors
• Able to plan manpower and ensure availability of admin on site during committed office hours
• Come up with resolutions to solve site issues within 36 hours
• Cover on assigned works of CS Manager when on Leave
• Can work Mondays Fridays and oncall on weekends during emergency situations
• Other tasks to be assigned from time to time

GENERAL OFFICE MANAGEMENT

• Proactiveness in identifying needs / changes / modifications in our sites
• Ensure Toilet pantry Reception Lobby General area condition
• Implementation of Better Bathroom Experience in all sites handled
• Provide weekly and Monthly treats for members
• 100% availability of office pantry refreshment and washroom supplies
• 100% fully functioning appliances on site
• Ensures treatment / maintenance are carried out as per approved schedule and ensure type of treatment & Chemicals used are approved (pest control carpet cleaning grease trap cleaning water testing)
• 100% availability of annual Admin PM Calendar
• Perform Quarterly Coordination meeting with the bldg. admin

ASSET MANAGEMENT

• Maintain 99% accurate asset inventory list

SERVICE DESK

• Follow ticket response format 100%
• Ensure that 98% of admin tickets per week are attended within SLA

HEALTHY AND SAFETY

• Ensure that our procedures related to health and safety are practiced implemented

Your Success Profile includes:

• Preferably atleast 6 years work experience in the Hospitality / Customer Service or Facilities Management Industry
• Graduate of a Bachelor’s Degree in Business Administration or any related fields
• Proficient in Powerbi MS Office applications and PowerBi (MS Word Excel Powerpoint)

Remote Work :

No