Application Production Support Senior Analyst
Posted on :
07-06-2024
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Job Description
Overview:
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a company who is a provider of banking and financial services. The company operates through two divisions Retail Banking and Services and Corporate and Institutional Banking
Position: Application Production Support Senior Analyst
Location: Montr al QC H3A 2A6
Duration: 24 Months
Job Type: Contract
Work Type: Onsite
Job Description:
Production Support
- Act as first line of contact for production environment and provide Level1 /Level2 functional and technical support.
- Coordinate with Level3 DEV and Infra teams about new and recurring production issues and help in root cause analysis and timely resolution.
- Proactively monitor manage and improve availability and performance of the production environments and application layers to middleware and databases.
- Monitor application components and inout data with the help of provided tools and act proactively to prevent data issues performance issues and application crash.
- Ensures issues/incidents are logged in the incident management system on time with relevant details (description root cause outage downtime dependencies executive summary etc.)
- Liaise and communicate with upstream / downstream applications support teams for timely data flow and resolving any open issues.
- Contribute in projects related with updates upgrades obsolescence and vulnerabilities. Making sure these software/hardware updates/upgrades are meeting timeline.
- Maintain and create procedure and process documentations.
Release Maintenance and Project:
- Participate in release cycles for functional validation on staging preproduction and production environments.
- Release deployment post release checks follow communication.
- Liaises with the Development teams to ensure enhancements and bug fixes are prioritized.
- Participates in regular and required DRP and BCP exercises.
- Coordinate with Infrastructure teams on events of patching & upgradation of servers to ensure the applications are stable & running after the infra work.
- Execute and or coordinate related projects like obsolescence migrations application upgrade and IV2 (Cloud)
KEY SKILLS AND QUALIFICATIONS
EDUCATION
- Master/Bachelor or degree in Computer Science or IT Systems
- Minimum 5 years of Application Production Support experience
Technical Skills:
- Excellent experience on systems like Windows UNIX and Linux
- Excellent knowledge of databases like Oracle and SQL
- Working experience of IT tools like Geneos ServiceNow Autosys Jenkins Dynatrace etc.
- Working knowledge or familiarity scripting skills Perl Python and PowerShell
- Working knowledge of file transfer protocols/tools like CFT FTP & SFTP
Leadership & Communication:
- Autonomous selfmotivated and motivate new joiners in team mentor for new joiners in team.
- Train new and existing members to improve their knowledge and skillsets
- Improve and improvise the existing and new process / procedures to reduce the wastages and make the team more efficient and effective.
- Excellent communication skills to review the incidents change problem and other management procedures processes and guidelines
- Able to confidently engage with stakeholders on topics related to application and production support
- Openness to accept the new problems and issues and look for ways to solve.
- Positive attitude to own existing and new issues in the applications and productions. Find ways to collaborate to find solutions to the problems.
Language
- English and French
Availability:
- Flexible in working on public holidays and weekend support
- Flexible in working in different shifts (as required)
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Employment Type
Full Time
Key Skills
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