CPM International Technical Support Agent for the German Market

Our client

Withings is a premium developer of digital health and wellness smart devices and focuses on delivering a premium level of customer experience to their customers.

Combining the latest technology with Health matters Withing designs manufactures and distributes a range of products that empower people to make the right decisions for their health. Key features such as the ability to measure the heart rate of someone using their smart fitness watch are a perfect example of the blend of health and technology.

• We Care: Passionate about Customer Support with a drive to achieve and exceed targets to achieve a highquality level of consumer service.
• Were Curious: Proactive approach to problemsolving and a can do attitude.
• We Achieve Together: Strong teamwork ethic contributing to personal and team targets/SLA while working on personnel targets.

Tasks

What youll be doing

• Diagnostics: Solve complex technical enquiries for all products within Withings range
• Connected Services: Provide support assistance and guidance in setting up connected products troubleshooting and reporting.
• Process: Process all client requests in accordance with company processes and guidelines across all product ranges.
• Quality and Compliance: Provide superior levels of quality in all transactions with strict adherence to governing laws
• Added Value: Identify new opportunities to crosssell and upsell without compromising the values of the company. Support new sales opportunities and provide insight solutions

Requirements

What skills & experience youll bring to us

• Experience in the customer service industry and ideally a contact centre environment.
• A fluent level of German (spoken and written) plus an advanced level of English
• Well organised and able to prioritise your workload.
• A natural team player we believe in supporting and developing our people and we want you to grow with us and help us to grow our business.
• Passionate about giving and receiving fantastic customer service we want you to treat every call or email as an opportunity to delight our customers.

Benefits

What do we offer

• Start date: ASAP
• Contract: Temporary (3months contract with 1month probation period)
• Full time: (39 hours/week)
• Working days/Hours: Monday to Friday from 9:00 am to 6:00 pm
• Salary: 23000.00 gross per year
• Holidays: 24 calendar days
• Paid bank holidays 1 extra day in lieu
• Hybrid work model: 3 to 4 days a week to the office planned in advanced
• Training: 2 weeks of fully office based training from Monday to Friday from 9:00 am to 6:00 pm
• Office location: Barcelona (La Sagrera)

Other Benefits:

• Bestinclass people engagement activities and programs
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a highgrowth environment
• Employee Assistance Program Free confidential and impartial guidance and support
• Employee Benefits Club a wide range of exclusive perks and rewards as a valued member of our organisation
• Option to signup for Discounted Private Health Insurance

Who we are

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailormade to the needs ofourdiverse markets. We focus on customer service sales and technical support solutions for clients worldwide.

CPM International believes in creating an open workplace celebrating diversity in all forms including gender race religion disabilities and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the start of their journey within CPM.

#wecare#wearecurious#weachievetogether