Senior Travel Consultant
Posted on :
07-06-2024
Employer Active
1 Vacancy
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Jobs by Experience
5years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
07-06-2024
Job Description
The incumbent in this role should efficiently manage the travel booking process across all levels to ensure a streamlined effective and costeffective travel service delivery. They must also adhere to my client inhouse system processes and procedures.
Principal Accountabilities and Responsibilities
Technology & Systems:
- Consult on Amadeus proficiently
- Embrace technological solutions
- Execute travel booking processes comprehensively including reservations fares ticketing reissues and refunds for all routing complexities
- Fulfill a generalist role within the team
- Answer 99% of calls
- Maintain a 95% adherence to Call SLA criteria
- Achieve 95% on QC checks on reservations
Efficiencies:
- Adhere to all my client policies and procedures on the Dashboard
- Understand and uphold my client code of conduct
- Align with home network addendum if applicable
- Compliant and aligned with client policy
- Maintain high productivity while offering VIP services
- Daily monitoring and clearing of Dashboards Qs and TRFs
- Ensure all calls are accurately logged
Financial Performance:
- Accurately charge all fees during ticketing including invoicing and referral bookings
- No tickets on the uninvoiced ticket list
- Benchmark accurately as per client requirements
- Document required client references accurately
- Identify opportunities for and client savings when quoting
- Issue all documentation correctly to clients and suppliers
- Maintain a costconscious mindset for my client and the client
- Proficient with preferred partners of both my client and the client
Client Satisfaction:
- Maintain a clientcentric approach with VIP service and personal accountability for client satisfaction and retention
- Promptly address any client complaints
- Adhere to my client/client turnaround times
- Display a strong sense of urgency
- Exceptional telephone etiquette
- Solutionoriented approach
- Maintain an error ratio to tickets below 0.2%
People:
- Attend company meetings functions and teambuilding activities
- Build and maintain relationships within my client
- Act as a mentor and guide junior staff within the team
- Actively seek innovation and efficient processes
- Share knowledge with the broader team
- Pursue selfimprovement through LMS and Supplier monthly training
Requirements:
- Matric Qualification
- Travel Diploma
- Minimum of 6 years experience with at least 4 years in a senior role in a similar organization
Employment Type
Full Time
Key Skills
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